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Bilingual Customer Service Representative

2 months ago

Halifax, Nova Scotia, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team at Scotiabank. As a customer service advisor, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Provide customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Use knowledge of Scotiabank's products and services to offer valuable advice and solutions to customers
  • Work collaboratively with other teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
Requirements
  • Bilingual in English and French (written and verbal)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required
What We Offer
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous pension plan and employee share ownership program
  • Opportunities for professional development and career advancement
  • A dynamic and inclusive work environment
  • A competitive salary and bonus structure
About Scotiabank

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success. We offer a wide range of advice, products, and services, including personal and commercial banking, wealth management, and corporate and investment banking.

We value diversity and inclusion, and are committed to creating a workplace that is inclusive and accessible to all employees. If you require accommodation during the recruitment and selection process, please let us know.