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Bilingual Customer Service Representative

2 months ago

Halifax, Nova Scotia, Canada Scotiabank Full time

Job Summary:

We are seeking a highly skilled and bilingual customer service representative to join our team at Scotiabank. As a customer care specialist, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide personalized customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Use knowledge of Scotiabank's products and services to offer valuable advice and solutions to customers
  • Work collaboratively with internal teams to resolve customer issues and improve customer experience
  • Meet or exceed customer satisfaction targets and quality standards

Requirements:

  • Bilingual in French and English (spoken and written)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required
  • Experience in customer service or a related field an asset

What We Offer:

  • A comprehensive benefits package, including health, dental, and vision coverage
  • A competitive salary and bonus structure
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
  • Access to Scotiabank's extensive training programs

Why Join Scotiabank:

  • Scotiabank is a leading bank in the Americas, committed to helping our customers achieve their financial goals
  • We offer a comprehensive suite of products and services to meet the needs of our clients
  • Our team is dedicated to providing exceptional customer service and building long-term relationships with our clients
  • We are committed to diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees