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Bilingual Customer Service Representative

2 months ago

Halifax, Canada Recrute Action Full time
Bilingual CustomerServiceRepresentative

Location:Halifax

Weare seeking 25 individuals to join our client in the insuranceindustry as Bilingual Customer Service Representatives. In thisrole you will be instrumental in supporting the clients expandingoperations ensuring that members receive exceptional customerservice during critical moments in their lives. You will managevarious customer service aspects including answering calls andfollowing up on group insurance plan files addressing both internaland external client needs with varying levels ofcomplexity.

Whatis in it foryou:

Hourly salary of $25.04.
6monthcontract with the potential for permanentemployment.
Fulltime position:37.50 hours per week.
Work hoursare scheduled between 8 am and 8 pm EST on weekdays withvariability depending on specificneeds.
Hybrid work: 3 office daysfrom Tuesday to Thursday.
Opportunity to work in a dynamic and professionalenvironment.

Responsibilities:

Handle customer inquiries with a high level of professionalismensuring accurate and timelyresponses.
Use multipleadministrative systems simultaneously to manage client needseffectively.
Maintain composureand professionalism in a fastpaced dynamicenvironment.
Continuously learnand stay updated on new applications products andservices.
Problemsolve and makedecisions to provide effective solutions to customerissues.
Uphold a high standard ofcustomer service striving to exceed key performanceindicators.
Ensure your workspaceis safe private and secure particularly for handling confidentialclient information.
Adhere to arotating work schedule to meet the needs of clients across varioustimezones.

Whatyou will need tosucceed:

College degree is an asset(nicetohave).
24 years ofexperience in customer service with strong problemsolvingskills.
Bilingual in English andFrench (spoken and written) to communicate with bothEnglishspeaking and Frenchspeakingclients.
Proficient withMicrosoft applications (Teams Outlooketc.).
Ability to thrive in afastpaced constantly changing environment while maintainingprofessionalism.
Technicalaptitude with exceptional research skills and attention todetail.
Previous customer serviceexperience in an information center retail environment or servicesector.
Passionate about customerservice with a dedication to meeting clientsneeds.
Quick to learn and applynew knowledge staying updated through continuouslearning.
Ability to achieve andtake responsibility for key performanceindicators.
Experience withSalesForce (nicetohave).
Background in Group Benefits(nicetohave).

WhyRecruitAction

RecruitAction (agency permit: AP2000003) provides recruitment servicesthrough quality support and a personalized approach to job seekersand businesses. Only candidates who match hiring criteria will becontacted.

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