Office Manager

3 weeks ago

Thorold, Canada Smilee Dental Centre Full time

**Smilee Dental Centre** is a family-owned, well-established dental practice located in Thorold. We pride ourselves in providing high-quality dental care in a family-oriented & friendly environment.

As the Office Manager, you will play a pivotal role in ensuring the efficient functioning of our dental office. You will be responsible for overseeing administrative tasks, managing staff, and fostering a positive patient experience. Your organizational and leadership skills will be critical in maintaining a well-organized, patient-centric, and compliant practice. We need someone who enjoys people, who is organized and has a genuine interest in dentistry and oral health. Below is a list of tasks and responsibilities you as the Office Manager are expected to oversee and complete.

**Office Manager Responsibilities**:
**Team**
- Hire, train and supervise all office staff including receptionists and dental assistants
- Ensure all new hires are being provided with sufficient training and clear expectations of tasks.
- Create and provide any training material to help ensure understanding and success.
- Foster a positive and cohesive team environment. Keep everyone on the same page and communicate clearly.
- Conduct regular performance evaluations and provide constructive feedback.
- Provide follow up training and/or resources to staff if needed.
- Stay updated on industry trends and best practices.
- Encourage and facilitate staff training and development.
- Implement and improve office procedures and policies to enhance efficiency.
- Oversee infection control and safety protocols.
- Ensure compliance with all relevant regulations and dental industry standards.

**Patient**
- Greet and assist patients, ensuring a warm and welcoming atmosphere.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Address patient inquiries and concerns promptly and professionally.
- Maintain accurate patient records and confidentiality.
- Manage the practice's appointment and communication systems.
- Assist in patient retention and acquisition efforts.

**Financial**
- Oversee billing and insurance claims processes.
- Monitor accounts receivable and follow up on outstanding payments.
- Prepare and manage the office budget.
- Manage and replenish dental supplies and office inventory.
- Coordinate equipment maintenance and repairs.
- Ensure compliance with all relevant regulations and dental industry standards.
- Handle administrative tasks, such as payroll processing and vendor relations.
- Collaborate with the marketing team to promote the practice.If you are a detail-oriented individual with excellent organizational skills, strong leadership abilities, and a passion for creating an efficient office environment, we would love to hear from you.

**Benefits**:

- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Thorold, ON L2V 1W9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Master's Degree (preferred)

**Language**:

- English (preferred)

Work Location: In person

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