Technical Support Analyst

7 days ago


Scarborough, Canada Common Collections Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 32 to 40 hours per week
- Education:

- Expérience:

- **Education**:

- Bachelor's degree
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
- ** Supervision**:

- No supervision responsibility
- ** Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Linux
- Unix
- Networking hardware
- Networking security
- Security software
- MS Active Directory
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- ** Security and safety**:

- Criminal record check
- ** Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is your current level of study?
- ** Experience**:

- 1 year to less than 2 years



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