Analyst, Systems Technical Support
5 months ago
Education: College/CEGEP
- Experience: 1 to less than 7 months
- or equivalent experience
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
**Area of specialization**:
- Project management
- E-commerce
**Personal suitability**:
- Efficient interpersonal skills
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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