IT Support Analyst

2 months ago


Scarborough, Canada Accuenergy (Canada) Inc. Full time

**Overview**

**Duties**

1. Report & assist the IT Manager.

2. Setting up user’s accounts and workstations; system refreshes and new build.

3. Monitor the ticketing system and resolve IT system and network-related issues on time.

4. Provide Technical Support and best practice guidance to end users.

5. Repair IT systems, peripherals, and software as needed. Research for resolution.

6. Work with vendors to resolve system issues; research and test possible solutions and implement solutions.

8. Build and document network configurations, system processes, and incident knowledge base.

9. Assist with data backups, archives, and retrieval.

10. Perform other duties as assigned by the IT Manager.

**Experience**
- Proficiency in technical support with a strong background in computer networking.
- Experience with LAN configurations, firewall management, and general network troubleshooting.
- Bachelor’s degree in computer science, Microsoft Certified Professional (MCP) or Microsoft Certified System Administrator (MCSA).
- 1-2 years experience in this field.
- Previous experience in help desk roles is highly desirable.
- Ability to work independently as well as part of a team in a dynamic environment.
- Excellent problem-solving skills and attention to detail.

Join us in providing top-notch IT support that empowers our users and enhances their productivity

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- Computer science (preferred)

Work Location: In person



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