Technical Support Coordinator

5 months ago


Scarborough, Canada Accuenergy (Canada) Inc. Full time

Job description

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

**Responsibilities**:

- liaise between technical support teams and other internal departments.
- Track and document technical issues reported by clients, ensuring all relevant details are captured accurately.
- Coordinate and prioritize incoming support tickets, ensuring timely and efficient resolution of customer issues.
- Receive and log support requests from customers.
- Maintain accurate and up-to-date documentation of support requests, resolutions, and communication.
- Supervise and complete tasks related to the management of our cloud-based software.
- Assisting the manager and engineers to perform their job duty
- Diagnosing and resolving technical issues efficiently
- Perform other duties as required
- Strong interpersonal skills
- Attention to detail and good problem solving skills
- Ability to work in a fast-paced, multi-tasking environment
- Ability to utilize basic electrical equipment and various hand tools
- Ability to review, understand, and convey technical product information in an effective manner
- Ability to follow standardized procedures with no deviations or errors.
- Ability to work under little or no supervision
- Strong communication skills, in both verbal and written formats.
- Strong customer service skills
- Microsoft Office software knowledge, including Word, Excel and Outlook
- Capable of working in a team

Preferred Requirements
- Post-secondary education in a related technical field (e.g. electrical engineering, electrical technician/technologist) or other relative work experience
- Background in metering
- Experience in technical support

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- What is your major?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- electric meter: 1 year (preferred)
- Electric engineering: 1 year (preferred)
- Technical Support: 1 year (preferred)

Work Location: In person



  • Scarborough, Canada Accuenergy (Canada) Inc. Full time

    Job description Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation. **Responsibilities**: - liaise between technical support teams and other internal departments. -...


  • Scarborough, Canada Accuenergy (Canada) Inc. Full time

    Job description Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation. **Responsibilities**: - liaise between technical support teams and other internal departments. -...

  • Technical Coordinator

    5 months ago


    Scarborough, Canada Upper Canada Specialty Hardware Full time

    Upper Canada Specialty Hardware’s security division - UC Access Inc. is among the largest commercial and residential security service providers in the nation. We design, install and maintain technology-based systems that reduce risk, increase efficiency and ensure compliance to protect end-user clients across Canada. Our main goal is to provide quality...

  • Home at Last

    1 month ago


    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To provide referral and service coordination, crisis intervention, home visits, and case management to senior and adults with disabilities, in their efforts to maintain independence in the community. This job will require a strong person who is able to collaborate with cross-sectoral and system partners, as well as, Agency team...

  • Technical Support

    7 hours ago


    Scarborough, Canada GPS Tracking Canada Inc. Full time

    **PLEASE DO NOT APPLY TO THIS POSTING IF**: **PLEASE DO NOT APPLY TO THIS POSTING IF**: You have not read the entire posting. **Who we are**: At GPS Tracking Canada, we help companies with vehicles save money on fuel costs, labour costs and increase customer service, by providing vehicle tracking solutions that report live and historical vehicle locations...


  • Scarborough, Canada Samco Machinery Full time

    **Job Summary** The Technical Documentation Coordinator is responsible for generating, processing and issuing engineering drawings, supporting documentation, and technical information to manufacturing. **Job Duties** - Review and assemble engineering specifications, drawings, and schematics for as-built project documentation requirements. - Review and...


  • Scarborough, Canada Samco Machinery Full time

    **Responsibilities**: - Provide technical support to customers in the metal roll forming industry. - Troubleshoot and diagnose complex issues related to automation control systems and roll forming. - Work with customers to resolve technical issues and provide solutions. - Provide training to customers on the use and maintenance of automation control systems...


  • Scarborough, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of Bilingual...


  • Scarborough, Canada Legrand North America Full time

    Position Description: **At a Glance** **Legrand **has an exciting opportunity for a **Technical Support Representative II **to join the team in **What Will You Do?** - Provide excellent technical support including remotely diagnosing issues, answering questions, resolving order issues, issuing replacements and returns, provide technical documentation, and...


  • Scarborough, Canada TEK Group Full time

    *Job Description: - *Summary: * Responsible for supervisin the manufacturing and insta ation of - puter or com - er-relate - quipment and com nts. *Majo - ob Duties: - * Test and image d - tops and laptops. - Maintain, analyze, and - ubleshoot, software and computer peripheral - Ability to setup, configure and add l hardwar - Assist Corporate sk Side...


  • Scarborough Village, Ontario, Canada Tejas Consultants Inc. Full time

    Job SummaryAt Tejas Consultants Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities- Respond to user inquiries and provide solutions to technical issues- Consult...


  • Scarborough, Canada STLTH Full time

    Education: College/CEGEP - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and...


  • Scarborough, Canada GPS Tracking Canada Inc. Full time

    PLEASE DO NOT APPLY TO THIS POSTING IF: You are using the “spray and pray” approach to job hunting and you have not read the _**entire **_posting. Who we are: At GPS Tracking Canada, we help companies with vehicles save money on fuel costs, labour costs and increase customer service, by providing vehicle tracking solutions that report live and...


  • Scarborough, Canada Infonet Technology Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Computer hardware or software retailer/wholesaler - Consulting firm - Internet Service Provider (ISP) **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides,...


  • Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - Schedule client requests from intake to termination, with accurate and complete...


  • Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - Schedule client requests from intake to termination, with accurate and complete...


  • Scarborough, Canada Allied Technical Sales Full time

    ATS is the industry leader in using technology to revolutionize engineering and design processes. We create tools to help engineers and architects to integrate complex systems quickly and accurately for North America’s most exciting building projects. ATS has a strong work ethic committed to delighting clients and providing them with exceptional service....


  • Scarborough, Canada Shunda Polyurethane Ltd. Full time

    **JOB DESCRIPTION** The Spray Foam Technical Support Specialist is responsible for providing technical assistance and guidance to customers, contractors, and internal teams regarding the proper use, installation, troubleshooting, and maintenance of spray foam insulation products. **SALARY RANGE** - 70K TO 78K **MUST HAVE** - **7+ YEARS OF SPRAY FOAM...


  • Scarborough, Canada Shunda Polyurethane Ltd. Full time

    **JOB DESCRIPTION** The Spray Foam Technical Support Specialist is responsible for providing technical assistance and guidance to customers, contractors, and internal teams regarding the proper use, installation, troubleshooting, and maintenance of spray foam insulation products. **SALARY RANGE** - 70K TO 78K **MUST HAVE** - **7+ YEARS OF SPRAY FOAM...


  • Scarborough, Canada BDT SOLUTIONS Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Help desk - Private sector - ** Tasks**: - Respond to users experiencing difficulties...