Bilingual Technical Support
6 months ago
Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.
**We are currently seeking competent individuals to fulfill the role of Bilingual Technical Support to join our dynamic team for our client, one of the major banks.**
**Typical Day in Role**:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
**Must Haves**:
- Fluent English/French
- Mandatory (no exceptions, bilingual and fluency in both required)
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
**Nice to Have**:
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience
**Job Type**: Fixed term contract
**Salary**: $19.00-$21.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- browser troubleshooting practices: 1 year (required)
**Language**:
- French (required)
Work Location: Hybrid remote in Scarborough, ON M1L 4S2
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