Service Analyst, Client Support

2 months ago

Scarborough, Canada Scarborough Health Network Full time

Job Number: JR101596

Job Title: Service Analyst, Client Support - Information Systems Technical

Job Category: Professional

Hospital Location: Birchmount Site

**Job Type**: Permanent, Full time

Number of Positions: 1

Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 Learn more at

shn.ca

Job Description:
Responsibilities:
TECHNICAL SUPPORT
- Provide Tier II Technical support for all corporate hardware, software, peripherals, mobile devices, and other various IT Services
- Act as Subject Matter Expert on critical business systems/software and act as escalation point for incident or problem escalation
- Provide assistance to Service Desk Team where/when required in day-to-day coordination, guidance and support for technical issues requiring advanced knowledge of Corporate standard core systems or Cloud (SaaS) Platforms (Office 365)
- Assist Service Desk Team with Telephone Support Efforts when/where required (ie. Major Incident, during staff shortages, etc)
- Act as Primary support contact for Senior Leadership/Management Team or Provide White-Glove support service(s) and/or Technical Assistance to Senior Management when/where required
- Provide Proactive support to Satellite locations to pre-empt service outages
- Provide afterhours Oncall Support

INFORMATION TECHNOLOGY TRAINING
- Support Digital Services development of best practices to support training and learning management strategies
- Ensure the best use of available corporate technology, working with internal partners to leverage available resources
- Develop training or knowledge content and deliver training sessions for corporate standard systems/software where required
- Conduct Employee Orientation sessions where required
- Conduct White-Glove Orientation Sessions or refresher sessions for Senior Management and respective administrative staff
- Continually develop and review training/knowledge deliverables such as Users Manuals, Resource Materials, Process Diagrams, FAQ’s, Knowledge-base Articles, Training Videos, etc.
- Support internal teams with training initiatives by processing and responding to a variety of inquiries and service requests, while adhering to corporate practices and standards
- Work with, and support the Service-Desk Coordinator with the preparation and presentation of staff training as required

CORPORATE SHAREPOINT ADMINISTRATOR
- Liaison with Business Units regarding SharePoint needs
- Provide Knowledge transfer and refresher Training to Assist Business Unit SMEs/Admins when/where required
- Respond to Technical Support requests regarding SharePoint Office 365
- Liaison with Vendors to Build/Develop SharePoint Sites and/or SharePoint Web Apps as required/requested from Business Units

Requirements:

- Completion of a 3-year Diploma in computer technology, information systems, engineering, or a related field
- Minimum of 5 years’ experience in a technical support role within Office 365 environment with experience created knowledge content
- Advanced skills in Technical Writing
- Demonstrates excellent communication and interpersonal skills (both written and verbal)
- Demonstrates excellent organizational, prioritization and time-management skills
- Demonstrated excellent problem solving and decision making skills
- Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
- Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
- Utilize protective equipment provided and identify and reports hazards
- Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
- Excellent work performance and attendance

Asset:

- Completion of a Bachelor’s Degree in computer technology, information systems, engineering, or a related field
- Microsoft Certified Solutions Asso

  • Client Service Coordinator

    6 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - Schedule client requests from intake to termination, with accurate and complete...

  • Client Service Coordinator

    1 month ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - Schedule client requests from intake to termination, with accurate and complete...

  • Application Support Analyst

    6 months ago

    Scarborough, Canada Techy Logs Software Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 2 years to less than 3 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • Application Support Analyst

    7 months ago

    Scarborough, Canada Techy Logs Software Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and...

  • Personal Support Worker

    6 months ago

    Scarborough, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Personal Support Worker

    6 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To support seniors, frail, disabled and/or cognitively impaired clients with the delivery of personal support and homemaking services toTransCare®’s clients. **TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance...

  • Personal Support Worker

    6 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To support seniors, frail, disabled and/or cognitively impaired clients with the delivery of personal support and homemaking services to eligible clients at the designated site 2121 Kingston Road. **TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support...

  • Personal Support Worker

    6 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To support seniors, frail, disabled and/or cognitively impaired clients with the delivery of personal support and homemaking services toTransCare®’s clients. **TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance...

  • Male Personal Support Worker

    2 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To support seniors, frail, disabled and/or cognitively impaired clients with the delivery of personal support and homemaking services toTransCare®’s clients. **TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance...

  • Female Personal Support Worker

    2 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To support seniors, frail, disabled and/or cognitively impaired clients with the delivery of personal support and homemaking services toTransCare®’s clients. **TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance...

  • Technical Analyst

    6 months ago

    Scarborough, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of Technical...

  • Analyst, Systems Technical Support

    6 months ago

    Scarborough, Canada STLTH Full time

    Education: College/CEGEP - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and...

  • Personal Support Worker

    6 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To support seniors, frail, disabled and/or cognitively impaired clients with the delivery of personal support and homemaking services to eligible clients in the Supportive Housing site 65 Greencrest Circuit. **Primary Duties & Responsibilities**: - Perform essential homemaking, personal care, medication reminders and security checks...

  • Network Analyst

    6 months ago

    Scarborough, Canada GTT, LLC Full time

    Network Analyst (Onsite) Contract Duration 1 year Department Overview Operations Support Group (Network Operations) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support to the client's network environment. The primary focus of the team is reacting to any/all anomalies that are presented through a variety...

  • Security Analyst

    6 months ago

    Scarborough, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of Security...

  • Home at Last

    2 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: To provide referral and service coordination, crisis intervention, home visits, and case management to senior and adults with disabilities, in their efforts to maintain independence in the community. This job will require a strong person who is able to collaborate with cross-sectoral and system partners, as well as, Agency team...

  • Support Worker

    6 months ago

    Scarborough, Canada Relieve-Me Home Support Services Full time

    **About us** **Must live in or be willing to work in; Scarborough, Port union, and Rouge Park Area** Relieve-Me Home Support Services is establishing itself as the most caring up and coming home care company in the industry. Our approach to quality of care focuses on our commitment to a higher level of customer service and care, experience, expertise, and...

  • Systems Technical Support Analyst

    1 month ago

    Scarborough, Canada BDT SOLUTIONS Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Help desk - Private sector - ** Tasks**: - Respond to users experiencing difficulties...

  • IT Security Analyst

    6 months ago

    Scarborough, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of **Security...

  • Technical Support Analyst

    3 weeks ago

    Scarborough, Canada Common Collection Agency Full time

    **Job Overview** **Key Responsibilities**: - **Technical Support and Troubleshooting**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems. - Consult user guides, technical manuals, and other documents to research and implement solutions. - Reproduce, diagnose, and resolve technical...