Junior HR Technology Solutions Analyst

3 weeks ago

Toronto, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Opportunity

The ITS HR Technology team is part of Business Enablement Services and provides the effective delivery of HR technology-related systems implementations, enhancements, maintenance, integration, and operational support and reporting.

The Junior HR Technology Solutions Analyst works in partnership with senior team members to deliver project and operational support across the spectrum of HR systems supported by the team.

The position requires general knowledge of HR processes and practices, a strong aptitude for business systems analysis, systems implementation and maintenance processes, a desire to make a career in HR technology, and the flexibility to adapt to a rapidly changing environment.

The ITS HR Technology team is based at the Toronto Vaughan office but works primarily from home with occasional days in the office for team meetings.

What you will do:

- Support business process requirements assessment by participating in requirements gathering sessions with stakeholders and SMEs, documenting outcomes, assessing current and future state processes, conducting gap analysis against system capabilities, and completing risk assessment, impact and ROI analyses.
- Develop and use technical knowledge of system configuration and functionality to assess options, best practices, and provide recommendations for solutions to business requirements.
- Prepare documentation to obtain business owner sign-off on requirements, solutions, and action plans.
- Design and execute test plans, liaising effectively with developers/vendors, and coordinate and obtain end-user sign off, where necessary.
- Maintain and update documentation on process SOPs, configuration specifications, testing, signoffs, etc.; develop and deliver end user training on solution functionality, process changes, etc.
- Provide technical support for HR systems by troubleshooting low-to-moderate complexity system problems; act as the technical liaison between the end user and vendor/developer when escalating problems requiring coding program fixes or for issues outside the scope of HR Technology.
- Collaborate and partner effectively with the team in problem solving and managing work capacity by using team-based work-intake processes and working to gain and share knowledge across the spectrum of systems supported within the infrastructure.

What you bring to this role:

- University degree in Computer Science/Business, with HR training and/or experience preferred.
- 1 to 2 years work experience within an HR or HR Technology environment.
- Computer software skills:

- Intermediate: Microsoft Excel, Word
- Basic: Microsoft Visio, PowerPoint
- Preferred: SQL, Power BI, HTML/CSS
- Ability to think conceptually, problem-solve, and create systems solutions to address straightforward business needs.
- Developing business analysis and impact analysis skills.
- Strong verbal and written communication skills.
- Ability to manage work across several systems and projects with competing priorities and timelines, with management guidance.
- Strong customer service orientation and interpersonal skills.
- Introductory project management experience as a project team member.

**Keys to your success**

KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right |
**Excellence**, we never stop learning and improving |
**Courage**, we think and act boldly |
**Together**, we respect each other and draw strength from our differences |
**For Better**, we do what matters

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.

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