Program Assistant

7 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of soon to be seven Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy, Communication Sciences and Disorders and Foods and Nutritional Sciences), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centres. The Faculty has more than 4,000 undergraduate students and more than 900 graduate students (200 PhD students).

The Arthur Labatt Family School of Nursing will educate nurses who are reflective practitioners and provide recognized leadership in nursing theory, research, practice, inter-professional health teaching and learning, and policy advancements.

**Responsibilities**:
The Program Assistant is a part of the Clinical Practice Unit that ensures that students have a positive placement experience. The Clinical Placement Unit in the School of Nursing oversees over 2,000 undergraduate and graduate student clinical placements per year.

Under the direction of the Manager, Operations & Finance, the Program Assistant (Clinical Placements) provides expertise in data management and administrative support for undergraduate and graduate student clinical placements at partner agency and institution sites across southwestern Ontario and beyond. The Program Assistant will be responsible for systems administration, data management, and reporting (using specialized software); evaluation, forms, and survey management and reporting; and providing general administrative support. The Program Assistant will ensure that systems are maintained to ensure strong relationships with our partner agencies and that all confidential information is up to date and reflects the current clinical placements and associated information.

**Qualifications**:
**Education**:

- 3 year community college diploma in Business Management/Administration
- Undergraduate University degree in Business or related field is preferred

**Experience**:

- 3 years’ experience providing administrative support and customer service
- Experience working with large data sets in an administrative support role
- Previous experience working with large data sets and specialized clinical placement software in a higher education institution preferred
- Previous experience working in a role related to student clinical placements is preferred

Knowledge, Skills & Abilities:

- Familiarity with academic calendar and programs, undergraduate cycle, program and academic policies and procedures at Western preferred
- Advanced skills in Excel, Word (Microsoft Office), Adobe Acrobat
- Experience using Microsoft SharePoint and Qualtrics
- Proficiency in working with large data sets/databases using specialized software
- Strong attention to detail and ability to process information with high levels of accuracy
- Knowledge of University academic policies and procedures and on-campus services/supports preferred
- Excellent verbal and written communication skills, tact, discretion, and confidence dealing with all levels of the organization
- Demonstrated ability to work independently, take initiative, and follow through on work assignments
- Ability to multi-task and maintain an organized and effective personal work environment
- Personable and courteous in working relationships with colleagues, faculty members, students, and partner agencies
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management

**Union Statement**:
**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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