Manager, Sales Development

3 weeks ago

Toronto, Canada Travel Edge Full time

**Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

**This is an on-site opportunity.**

As Travel Edge continues to experience the swell of the return to travel, we are currently looking for a Manager in our Sales Development Representative (SDR) department. The SDR Manager will be responsible to drive the success of the SDR team. The SDR team will drive business growth and profitability by identifying new business opportunities and expanding our customer base to support our sales efforts in North America.

As a Leader, your typical responsibilities will include, but are not limited to:

- Ensuring the growth of the sales team and quota attainment
- Coaching and developing your team of SDRs
- Driving all sales KPIs and execution of sales strategies and operational practices
- Supporting new team members to successfully perform in their respective roles
- Collaborating with other teams to maximize productivity

This is a player/coach role.

**Key Accountabilities for individual contribution**:
**Research**
- Qualify leads and generate new business opportunities by conducting details research, listening to customer needs, and positioning Travel Edge's value proposition to effectively meet the needs of prospective clients.
- Target potential mid-market corporate clients in North America.
- Analyze target markets and identify prospective business; initiate and own the initial sales relationship with prospective buyers.
- Build relationships with travel vendors and existing clients to generate leads and referrals.
- Stay up to date with industry trends, competitors as well as customer needs to be able to provide key insights to the sales team and contribute to the overall sales strategies for Travel Edge.
- Participate in regular one-on-ones to keep team informed of opportunities and warm leads.

**Sales**
- Generate new customer contacts each month to maintain an effective pipeline and to achieve personal sales goals.
- Conduct consistent outbound outreach to prospective contacts to achieve daily activity targets to support the overall sales strategies for Travel Edge.
- Support the sales team by engaging with prospective clients in a consultative manner, building relationships, understanding pain points and positioning Travel Edge as a trusted travel management partner.
- Secure sales appointments with key decision makers of qualified prospective clients.
- Collaborate with the sales team to support all sales initiatives, including preparing sales materials, RFP responses, marketing material and participating in sales meetings.
- Keep potential clients informed of new products, services and operating changes.
- Follow up on client contacts with appropriate correspondence and direct mail.
- Ensure smooth collaboration/hand-off of new business opportunities to the sales team.
- Maintain accurate records and up-to-date client information on all prospects, target accounts, and new clients through the CRM tool.
- Perform other duties as assigned.

**Qualifications**
- Minimum 2 years of sales leadership experience
- Minimum 2 years of experience in an outbound SDR position
- Self-motivated and results-driven with track record of exceeding KPIs and sales targets.
- Post-secondary education in a related business field preferred.
- Previous experience in a Sales Development Representative position and cold calling would be an asset, preferably with a travel company that provides full service corporate travel solutions (air, hotel, car rental etc)
- Hunter mindset with strong prospecting skills and the ability to identify qualified leads.
- Has a roll-up your sleeves approach with the flexibility to move quickly and navigate a large and complex marketplace.
- Excellent communication skills and persuasive skills with proven ability to influence external prospects.
- Naturally curious with a strong determination to work around obstacles.
- Takes ownership, initiative and is self-directed with excellent organizational and time management abilities.
- Consultative selling and client relationship development experience, with proven success.
- Collaborative and confident with sound judgment.
- Professional and polished presentations skills and can quickly generate trust with executive stakeholders.
- Unquestionable integrity, high energy and a sense of urgency.
- Embraces challenge and has the desire to be a part of a fast-growing company where the only constant is change.
- A results-driven and forw

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