Bilingual Customer Service Representative
5 days ago
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**
**Working Arrangement**
At Home
Calling all Bilingual Customer Service Representatives If you enjoy helping clients and thrive in a rewarding and fast paced environment - then we want to meet you
We are looking for a dynamic, customer service oriented individual to join our team as a **Bilingual Customer Service Representative. **In the Customer Service Representative (CSR) role you will deliver superior customer service by providing prompt and accurate responses to our callers.
**Responsibilities**
- Provide excellent customer service to both internal and external clients.
- Effective communication with plan members and plan sponsors in a calm and professional manner.
- Access appropriate information from various Manulife systems.
- Research and resolve inquiries within specified timelines.
- Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.
- Please Note: You must be available to work shifts Monday to Friday 8:00am to 8:00pm on a rotational basis.
**Qualifications**:
- Fluency in English and French - verbal and written
- Previous experience in a customer service environment
- Post-Secondary education
**Attributes**:
- Customer focus and solution oriented
- Excellent communication skills (oral and written)
- Strong interpersonal skills - team player
- Strong attention to detail
- Well organized and able to prioritize work
- Ability to meet deadlines
- Proficient computer and keyboarding skills
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
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