Customer-service-representative

5 days ago


Quebec City, Canada Widescape Full time

**Responsibilities**:
About us

We are professional, agile, and our goal is to Widescape is a powersports company based in Saguenay, Québec. Creators of the first-ever stand-up snowmobile on the market, we are outdoor enthusiasts, wilderness wanderers and adventure seekers. Our mission is to bring a more active, more accessible and more immersive outdoor experience to winter powersports. We build machines that float on snow to take you off the trails and into the unknown. We’re up for the ride. Are you?.

Our work environment includes:

- Work-from-home days
- Growth opportunities

About the position
Widescape is looking for a Customer Service Representative that will oversee after-sale service with our network of retailers across Eastern Canada. If you are looking for a new and unique challenge in a thrilling environment and want to bring your professionalism and rigor to the team, then this position is for you.

Tasks
- Follow up with Widescape retailers to ensure quality of service and resolve any issues that arise
- Provide retailers with product availability information
- Manage and process orders
- Maintain a solid relationship with our retail network by managing questions and concerns with speed and professionalism
- Respond by telephone to requests from retailers, when necessary
- Provide technical advice to retailers
- Provide technical and warranty service
- Attend snowmobile events and represent the Widescape brand and product, as directed by the Sales Manager and the Events Manager.
- Maintain an up-to-date inventory of goods
- Authorize and manage returns of defective products, warranties, etc.;
- Contribute to the establishment of the customer service department
- Review, structure and optimize Widescape’s B2B sales site

Profile sought
- 1 to 3 years of work experience related to client relations or representation;
- Mandatory bilingualism, English and French
- Clear and friendly communication
- Good listening skills
- Organized and methodical
- Collaborative and a team player
- Autonomous, responsible, punctual
- Mastery of the Windows environment

Place of work

This position has the possibility for remote work. Applicant must be available to travel periodically to our offices in Chicoutimi, Quebec.
- Consistently meet or exceed company goals.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$17.00 per hour

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- 8 hour shift

Benefits



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