Operations Coordinator

3 weeks ago

Vancouver, Canada Ronald McDonald House BC and Yukon Full time

**About the Organization**

At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

**Why Work for RMH BC?**

Working for Ronald McDonald House BC & Yukon offers a unique and rewarding opportunity to make a positive impact on the lives of families with sick children. We also offer competitive compensation and a comprehensive benefits package including:

- Annual salary range $55,000-65,000
- 3 weeks’ annual vacation to start with increases based on tenure
- Your birthday off
- 10 wellness + 2 personal days per year
- Comprehensive and flexible extended benefits including health, dental, vision, life insurance, AD&D, and LTD
- Employee family assistance program
- Annual health and wellness spending account
- Travel insurance and assistance
- Ongoing training and development opportunities
- Group retirement savings plan and employer match.
- Access to onsite fitness facility

**About the Position**

The Operations Coordinator is responsible for supporting the Facility & Operations team to ensure the House is well run and organized. This role is responsible for maintaining high levels of cleanliness throughout the House and implementing sanitizing protocols.
- Principal duties include:_
- Full supervision of the housekeeping team including overseeing their daily tasks and workflow.
- Responsible for ensuring all areas of the House including shared kitchens, play spaces, guest rooms, etc. are kept in exceptionally clean and working order.
- Implementing cleaning and operations standards to ensure the House is kept in optimal condition.
- Inventory management of all operating supplies including tracking, ordering, and organizing storage spaces.
- Work with the Facilities team to ensure storage spaces, and items stored are well organized, tracked and rotated seasonally.
- Support the Family Services team to ensure all equipment made available to families is in good condition and regularly maintained.
- Work in collaboration with the Facilities team to identify maintenance requirements around the House.
- Assist Family Services and Facilities teams to ensure guest suites are routinely inspected, and furniture is cleaned/maintained as needed.
- Assist in the coordination of duties (in-house and contracted services) for the annual house shut down and maintenance period.
- Collaborate with Volunteer Services to recruit volunteer assistance with key duties where appropriate.
- Other duties as assigned.

**Job Specific Competencies and Skills**
- Alignment with the mission and values of Ronald McDonald House BC and Yukon
- Ability to represent the House with a polished, positive and professional demeanor and attitude at all times
- Well organized and able to develop and document systems to ensure operational efficiency
- Detail-oriented self-starter
- Results driven multi-tasker
- Good communication skills, both written and verbal
- Team oriented and works well with others
- Strong leadership skills and ability to oversee team of six housekeeping staff
- Must be available to work a flexible schedule, including some evenings and weekends to best meet the needs of the organization

**Experience and Educational Requirements**
- Degree or diploma in Operations, Hospitality or other relevant field
- 3 years’ experience in Operations, Hospitality or related field
- WHIMS and First Aid training an asset
- Proficient in MS Office Suite or other software.

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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