Operations Coordinator

3 weeks ago


Vancouver, Canada WiderFunnel Full time

**Welcome to Conversion**

Conversion (previously known as Widerfunnel) is an organization that intends to prove that evidence-based decisions get the best results. Our people are our engine to achieve this, and we believe our unique culture is the fuel. Our culture is built on a shared set of values, behaviours, practices, attitudes and goals that characterize us. Our values - GRIT, REAL, MAVERICK, CURIOSITY and INTEGRITY - are at the core of everything we do. Here you get to work with super talented, passionate people who will challenge you to do your very best everyday.

We’re a team that is all pulling in the same direction and we support each other fully without ego or drama.. We’re interested in collective success and we are committed to doing what’s best for our clients and each other. We’re proud to be an inclusive company that encourages people to bring their whole selves to work. We dare to challenge old ideas and we work towards shared goals that make an impact. We are committed to continuous improvement in all that we do and we persevere through any obstacle. If you love challenges, are ready to get your hands dirty, dig in, fail, succeed, learn, and own your role

**The Role**

As the Operations Coordinator, you will be an integral part of the Operations Team, in support of the VP of Operations and the People & Culture team to ensure daily business operations and employee experience are smooth and flawless.

**Who You Are**
- Detail-oriented - able to identify and resolve every detail that is important to the situation?
- Resourceful and dependable - able to excel rather than withdraw when you encounter roadblocks and obstacles?
- Service-oriented - providing the highest level of personal service to colleagues of all sorts across an organization?
- Careful and deliberate in the serious undertaking of defined work?
- Able to follow up with very little delegation?

**What You Have**
- 2+ years in a professional office management or administrative position with some experience in having supported organizational Operations and/or HR projects
- Strong computer skills; highly proficient in Google Suite of products, ability to learn new software and platforms quickly.
- Comfortable communicating at all management levels.
- Excellent business acumen and ability to exercise sound judgment and prioritization.
- Able to observe and maintain the utmost confidentiality.
- Strong communication skills, written and verbal.
- Experience managing complex projects
- Demonstrated ability to prioritize key focuses, communicate and manage them
- General comfort around technology hardware; Zoom conferencing setup, Apple Airplay/Google Chromecast, basic Audio/Visual setup.

**Nice To Haves**
- Experience in administration of corporate Google Workspace as well as working knowledge of Asana (or other similar project management/task management software)
- Exposure or experience to corporate policies and programs such as: WorkSafe BC, Employee Health & Safety, Business Continuity Planning, Emergency Response Planning, etc.

**Accountabilities**
- Leading in various areas required to run an amazing employee office & facility experience, including (but not limited to):

- Maintain office happiness - order office supplies, maintain office cleanliness by arranging repairs and updates, manage office resources and liaise with building management regarding all tenant issues
- Manage the company wide meeting calendar and ensure all necessary items are prepared for quarterly and annual team meetings
- Managing corporate travel - arranging and finalizing travel itineraries between travel agent, finance team, and our traveling team members.
- Creation & ongoing maintenance of a health & safety program in accordance with WorkSafeBC, including coordination of a Joint Safety Committee with arrangements of the required First Aid Training.
- Supporting VP Operations in various areas required to run a high-functioning business including (but not limited to):

- Company wide communications so it is easily available and clearly understood by all employees
- Execution and implementation of tech, IT, privacy, and security policies and processes
- Definition, implementation, and ongoing compliance/training of a business continuity plan and emergency response plan.
- Ensuring corporate compliance with federal & provincial laws and as required by our clients (GDPR, PIPA, Privacy, etc.)
- Secure IT systems and seamless technology experience -Implement our IT strategy and execution to mitigate risk to the company, and provide team members a seamless tech experience.
- Management of company subscriptions, licenses, domains, contractor agreements etc., and work with team leads to set up, renew, and ensure easy overview and access to necessary tool
- Supporting our People & Culture team and activities in various areas required to create an amazing employee experience, including (but not limited to):

- Employee onboarding & offboarding proce



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