Service Coordinator

2 weeks ago

Victoria, Canada BGIS Full time

**The Role**

The **Service Coordinator **will liaise with the service team and Site Management to support tasks such as PPM and Reactive Allocation, Tracking, Reporting and Escalating; timesheet review and reporting and service P.O management.

**ASM Chilltech is BGIS company. ASM Chilltech provides Commercial Plumbing, HVAC & Mechanical Services maintenance, repair, and installation solutions for commercial and industrial facilities.
This role is based in **Cranbourne West, VIC **.
- Complete the maintenance co-ordination / allocation of tasks such as Planned Maintenance and Reactive Maintenance across multiple services and contracts ensuring the successful and complete lifecycle of tasks within the CMMS systems
- Ensure the quality of the data and records pertaining to assets and maintenance, keeping records updated
- Operate the internal helpdesk line, answering calls from engineers and client service desk and updating tasks as required
- Closing out work orders, enter close off number & perform necessary checks to move PO to Approved by Team leader status
- Liaising with technicians day-to-day to ensure SLA performance is to KPI
- Ad-hoc administrative duties

**Skills and Experience**
- General knowledge of maintenance activities
- Simpro software knowledge desirable
- High level of computer skills, specifically within Microsoft Excel and ability to learn new programs
- High level written and verbal communication skills
- Desirable - Training in an OH&S, QA and environmental related discipline

**Benefits**
ASM Chilltech offers excellent benefits including:

- Yearly Rate Increases
- Strong Wages
- Paid Training
- Paid Volunteer Leave
- Paid Parental Leave
- Career Growth
- $2000 Referral Bonus

**Culture**
We create safe environments where our people can do their best work. We provide assistance where necessary, but let our team do what they do best. We have technicians from all trade backgrounds to provide

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