Human Resource Business Partner, Claims New

6 months ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7280
Category : Human Resources
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $84,000 - $154,700

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.The Human Resources Business Partner - Claims (HRBP-Claims) is a high impact role that delivers exceptional HR support to the claims function
- the largest functional group within of Definity Financial Corp. A team of 1,200 employees, the Claims function is fast-paced environment that investigates, evaluates, and settles insurance claims. Claims plays a vital role in supporting Definity’s customer promise to _make insurance better_.

The HRBP-Claims reports to the Vice President of Human Resources Business Partners and leads a team of Human Resources Generalists. In addition to serving as a member of Definity’s award-winning Human Resources function, HRBP-Claims works collaboratively with the Claims SLT and is a highly valued participant in Claims SLT meetings. Working in a hybrid work model (~3 days per week in office), the HRBP-Claims is based in Mississauga and spends one or two days per month in Definity’s downtown Toronto and Waterloo offices.

**HUMAN RESOURCES BUSINESS PARTNER ACCOUNTABILITIES**

**Strategic Accountabilities**
- In partnership with the VP of HR Business Partners and the Claims SLT, establishes the multi-year Claims People Plan to support the achievement of key short
- and long-term business objectives.

**Operational Accountabilities**

HR Advisory
- Leveraging HR acumen and business operations knowledge, establishes credibility, trust, and influence with at all levels of the Claims function.
- Partner with Claims leaders to achieve key objectives:

- delivering a caring claims experience
- ensuring disciplined financial management
- making it easier to do great work
- making Definity a great place to work
- being tough on fraud
- Be a trusted advisor for Claims leaders on all aspects of HR including employee relations, recruitment, compensation, talent review, organization design, resource planning, learning and career development.
- Provides HR guidance to leaders on a wide range of HR matters including complex employee relations matters, including investigations and complex return to work plans with support from HR leadership and legal team members.
- Coach Claims leaders on how to deliver effective feedback, build high performing teams, and develop talent.
- Ensure leaders understand and follow HR legislation and Definity HR policies

HR Delivery
- Lead the implementation of the Claims People Plan
- Provide HR consulting services to employees and leaders on HR programs, practices, policies, legislation and regulatory requirements including interpretation of policy, identification of risk, impact to the business and recommended solutions (e.g. annual performance management, compensation review process, engagement etc.).
- Provide thoughtful and effective coaching to leaders on performance management, structural and staffing issues, including: compensation, organization design, employee engagement, and overall organizational effectiveness.
- Interpret and analyze data to assist in making appropriate business decisions based on HR metrics and trends.
- Proactively monitor employee experience and HR risk across all client groups, proactively raising issues.
- Support the HR workstreams of key business initiatives - includes input to and delivery of project/change management, organization design, workforce planning, employee communications.

HR Process
- Support the overall effectiveness of Definity’s HR function by partnering with HR peers to improve HR processes and programs.
- Represent the Claims business context to other HR functions in the design of HR programs (e.g. performance assessment planning, talent management activities including assessment of potential and succession planning, compensation reviews, etc.)
- Maintain a highly informed view of employment law and HR best practices and proactively share suggestions to enhance Definity’s HR processes.

**People Leadership Accountabilities**

The HRBP-Claims will assume leadership of a strong team of HR Generalists. Key leadership accountabilities include:

- Model the organization’s values, ensure team members are highly engaged, productive, and continuing to incr

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