Student Coordinator

1 week ago

Calgary, Canada Alberta Mortgage Broker's Association (AMBA) Full time

**Role Description**:
Reporting to the Manager of Education, this role is responsible for providing comprehensive administrative support for AMBA’s pre-licensing education program(s), professional development initiatives, and student services. This position will also support the general administrative needs of the AMBA Team and contribute to delivering exceptional experiences for both students, stakeholders, and staff.

**The Skills We Are Looking For**:

- **Communication**:Strong ability to engage with students and stakeholders professionally, actively listening to concerns, delivering exceptional customer service, managing difficult conversations with tact, de-escalating tense situations, and resolving conflicts independently with mínimal management intervention.
- **Administrative & Organizational Skills**:Expertise in managing registrations, databases, course logistics, inventory, and educational materials, with keen attention to detail, efficient time management, and consistent accuracy in record-keeping.
- **Conflict Resolution**:Ability to navigate challenging or uncomfortable conversations with professionalism, focusing on finding solutions and mitigating risks.
- **Problem Solving**: Quick to adapt to shifting priorities, effectively managing diverse tasks such as health and safety programs, office administration, and resolving student and event-related challenges.
- **Technical Proficiency**:Proficiency with a variety of systems, including but not limited to Microsoft Office, SharePoint, and Learning Management Systems, for processing registrations, tracking progress, generating reports, and managing databases, along with experience in troubleshooting minor technical glitches and supporting virtual sessions.
- **Project Management**: Proven track record of handling multiple projects simultaneously, meeting deadlines, and managing time effectively

**The Competencies for This Role**:

- **Communication and Interpersonal Skills**:You are eager to support both current and prospective students by addressing their inquiries regarding our educational programs and content-related questions. You possess strong interpersonal skills, allowing you to manage challenging interactions and effectively deescalate situations with mínimal guidance. You consistently seize opportunities to engage with prospective students, promoting AMBA's educational offerings with enthusiasm and professionalism.
- **Initiative**:You proactively lead initiatives that are essential to the success and growth of AMBA's Education Department. You demonstrate a strong sense of accountability, confidently taking on necessary tasks and adhering to established timelines to ensure timely and successful completion.
- **Attention to Detail**:You have a strong attention to detail, ensuring that all tasks and correspondence within the educational department are handled thoroughly and accurately. Your keen observational skills allow you to identify and report any discrepancies or errors you may come across, maintaining a high standard of quality and accuracy.
- **Collaboration**:You work effectively and collaboratively with various departments within AMBA, providing support to help achieve shared goals and contribute to overall success
- **Flexibility and Adaptability**:Able to pivot and adapt when unexpected challenges arise, maintaining composure and professionalism.

**Who We Are**

The Alberta Mortgage Brokers Association (AMBA) is the collective voice of the mortgage brokerage industry in Alberta. Through advocacy, education, information, and networking, AMBA develops a standard of excellence for its members and promotes an ethical and sustainable mortgage industry for consumers and industry members. Founded in 1975, AMBA is an independent, not-for-profit organization dedicated to highly ethical business principles and advancing the industry’s high integrity and professionalism.

**Benefits of Working at AMBA**
- Minimum of 3 weeks vacation.
- 10 paid sick days annually.
- Holiday closure (that doesn’t pull from your vacation days) from approximately December 22nd to January 3rd each year.
- Comprehensive health benefits, including life insurance, dependent life insurance, long-term disability, prescription drug coverage, vision care, dental care, and more
- Opportunities for growth, with a yearly budget dedicated to the team’s individual and collective professional development.

**A Note on Remote Work**

This position, like all positions at AMBA, is an _**in-office role.**_ Through experience, we have learned that at AMBA, we do our best creative work when we are together in person. However, we offer flexible Fridays for our team, allowing them to work from home if their schedules permit.
- Diversity & Inclusion:_ AMBA values the diversity of the people it hires and serves. Diversity at AMBA means fostering a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and uti

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