Bilingual Travel Representative
1 month ago
Overview:
FR
Nous recherchons des représentants des réservations du service à la clientèle et des passionnés de voyage pour se joindre à notre équipe.
Teleperformance est le leader mondial de la gestion de l’expérience client. Vous pouvez faire partie de notre équipe en connectant les marques les plus grandes et les plus respectées de la planète avec leurs clients. Nous sommes la plus grande équipe d’experts en interaction du marché, en contact avec plus de 35% de la population mondiale chaque année.
**Ce que nous offrons**:
- **
Formation sur le systeme GDS offerte**:
- Travailez depuis notre bureau au 2030 Bd Pie-IX #330, Montréal
- Régime de rémunération concurrentiel qui comprend une prime supplémentaire pour une langue seconde **$3.00 **à l'heure**:
- Régimes d’assurance médicale et dentaire et Programme d’aide aux employés
- ** Rémunération - $22.00 à l'heure**:
- Formation rémunérée
- Programme de recommandation d’employés - à partir de 500 $ pour chaque recommandation embauchée
- Des avantages sur les produits et services courants grâce au principal programme d’avantages pour les employés du Canada
- Possibilités d’avancement professionnel à l’interne
- Remboursement des frais de scolarité
Notre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.
Visitez notre page des carrières pour voir plus d’opportunités de carrière et en savoir plus sur nous
EN
We are looking for talented Reservations Representatives and passionate about travel to join our team.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
**What we offer**:
- **
GDS platform training offered**:
- Work from our office at 2030 Bd Pie-IX #330, Montréal
- Competitive compensation package which includes an additional premium for a second language **$3.00 per hour**:
- Medical and dental benefits plans, as well as Employee Assistance Program
- ** Pay - $22.00 per hour (19+3)**:
- Paid Training
- Employee Referral program - starting $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
- Tuition reimbursement
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Visit our careers page to see more career opportunities and learn about us
Qualifications:
FR
- Diplôme d’études secondaires ou l’équivalent (obligatoire)
- Diplôme d’études collégiales (de préférence)
- Deux ans d’expérience de la vente, télémarketing, ventes incitatives, et du service à la clientèle (obligatoire)
- Deux ans d’expérience dans l’industrie des voyages d’affaires ou d’agrément (obligatoire)
- Un an d'experience en réservation internationale
EN
- High school degree or equivalent (required)
- College or some college degree (preferred)
- Two years of customer sales, upsales, telemarketing and service experience (required)
- Two years Corporate or leisure travel industry experience (required)
- One-year international booking experience
**Responsibilities**:
FR
- Répondre aux appels et aux courriels reçus de clients qui voyagent actuellement ou qui souhaitent acheter ou faire des recherches sur les voyages en suivant les procédures et les scripts standard.
- Saluez et conversez avec les clients d’une manière courtoise, amicale et professionnelle.
- Transformer efficacement les demandes des clients en ventes.
- Utiliser les techniques de vente appropriées pour atteindre les objectifs de revenus et de taux de fermeture.
- Recherchez les tarifs de voyage, les destinations, les options et les forfaits pour les clients.
- Lire les scripts fournis textuellement tout en respectant les normes de vente et de qualité.
- Répondre avec exactitude aux questions générales sur les déplacements et les lieux.
- Fournir de l’information, des sug
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