Travel Advisor

2 weeks ago

Montréal, Canada Corporate Travel Management North America Inc. Full time

**Summary of Position**:
Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.

Bilingual agent with French and English is required.

Schedule is 9am-6pm EST

**Responsibilities and Duties**:

- Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
- Understanding of simple international travel, including fares and pricing, available resources and travel documentation requirements. 10-25% of air bookings should be international.
- Be consultative with customer, adhering to organization’s Travel Policy guidelines.
- Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
- Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving.
- Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
- Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions. Escalate to leadership for guidance when necessary.
- Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
- Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
- Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. Responsible for ensuring that all tasks within their team are completed or re-assigned by end of shift.
- Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
- Create and update passenger profiles to properly service each traveler.
- Collect payment from customer for travel services according to Client’s Travel Policy and CTM Policy and Procedures.
- Read daily briefings and industry announcements to keep abreast of industry developments.
- Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
- Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. CTMAdvisor, Online Booking Tool, iQCX, Banx, etc.)
- Maintain productivity goals as set by leadership.
- Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.
- Develop supportive relationships with clients and demonstrate superior customer service.
- Must maintain good attendance record.
- May serve on a dedicated account(s) or specialty area.
- Other duties as assigned.

Leadership Responsibilities
This job does not have direct reports but may perform supervisory responsibilities in mentoring new or less experienced Travel Advisors.

**Required of all CTM Positions**:
Required of all CTM Positions
- Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
- Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
- Ability to work independently as well as part of a team.
- Appropriate and professional written and verbal communication.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
- Creative and analytical thinking with strong problem-solving and consultative skills.
- Demonstrates calm under pressure - is a proactive contributor and eager to learn.
- Proficiency in Microsoft Office Suite.
- Ability to do basic math.
- Ability to read and interpret information.
- Attention to detail.
- Regular and reliable attendance.

Education and Experience
- High School Diploma or equivalent is required.
- Post-Secondary Education in Travel and Tourism.
- For external applicants this position requires at least 2 years travel counselor experience or equivalent travel industry experience.
- Sabre experience required.
- TICO certification is required.

Knowledge, Skills and Abilities
- Strong interpersonal skills and capability to work effectively with all levels.
- Demonstrates professionalism and skills to maintain positive image.
- High level of accuracy and attention to detail.
- Ability to keep confidential any information, observations, or viewpoints regarding business matters.
- High degree of motivation with driving s

  • Leisure Travel Advisor

    2 weeks ago

    Montréal, Canada Direct Travel Full time

    **Position Overview** As a key member of the Monteal team the Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members and report to the Branch Manager. **Responsibilities** - Provide leisure travel sales by building a...

  • Corporate Travel Advisor

    3 weeks ago

    Montréal, Canada Direct Travel Full time

    Corporate Travel Advisor - Bilingual - Remote Embark on the next step in your career journey with Direct Travel! -As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Corporate Travel Advisor

    3 weeks ago

    Montréal, Canada Direct Travel Full time

    Corporate Travel Advisor - Bilingual - Remote - Embark on the next step in your career journey with Direct Travel! - As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Leisure Travel Advisor

    2 weeks ago

    Montréal, Canada Direct Travel Full time

    **CONSEILLER EN VOYAGE DE PLAISIR** **Aperçu du poste** - En tant que membre clé de l'équipe de la succursale Loisir de Montreal, le conseiller en voyages sera responsable de la planification des itinéraires, de l'organisation de l'hébergement et d'autres services de voyage pour les clients de Vision Travel. Ce rôle travaillera en étroite...

  • Travel Advisor

    2 weeks ago

    Montréal, Canada Opportunity Quest Full time

    **Job Title: Travel Advisor** **Compensation: Daily payment of $127-$248** **Duties and Responsibilities**: - Provide expert advice to clients on various travel destinations. - Offer accurate information on attractions, activities, and points of interest. - Facilitate bookings for travel, entertainment, and visitor attractions. - Arrange travel...

  • Travel Advisor I

    2 weeks ago

    Montréal, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as...

  • Travel Advisor I

    2 weeks ago

    Montréal, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a...

  • Travel Executive

    2 weeks ago

    Montréal, Canada Symbiotica Full time

    We are searching for a perceptive and experienced travel advisor to help us plan and provide advice on work and leisure travel schedules. After meeting with clients to ascertain their needs, the travel adviser should choose the best solutions within the parameters of time and money. Additionally, you should let your clients know about the cancellation...

  • Travel Online Advisor

    2 weeks ago

    Montréal, Canada Gauther Contracting Full time

    **Job Title**: Travel Online Assistant **Company Name**: Gauther Contracting **Position Type**: Full-time, Remote **Experience Level**: No experience required, training provided Are you passionate about travel and helping others explore the world? [Your Company Name] is looking for dynamic individuals to join our team as Travel Online Assistants. This is...

  • Sales Executive

    3 weeks ago

    montréal, Canada CruiseHub Full time

    About Us: Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    4 weeks ago

    montréal, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    montréal, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    2 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    3 weeks ago

    Montréal, QC, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Kaptio Travel Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...