Program Manager

3 weeks ago

Kingston, Canada Kingston Health Sciences Centre Full time

Responsible for the oversight of daily operations, this includes coordination of staff and resources, as well as supervising staffing plans, attendance and performance management. Working closely with the Director in supporting the delivery of strategic goals, quality improvement projects and ensuring the program is meeting deliverables. The Manager will use a team based approach to care delivery so as to support, promote, and lead through example the adoption of the organizations strategic direction.

**PRIMARY RESPONSIBILITES & DUTIES**:

- Coordinate the daily operational needs of the unit by: delivery and evaluation of patient care, professional practice, safety & risk management, continuous quality improvement initiatives as well as compliance with statutory and regulatory requirements. Develop and review Policy/ Medical Directives/Delegated Controlled Acts. Promote best practice through clinical knowledge and leadership skills. Responding to and resolving patient relations concerns.
- Access and analyze clinical, statistical and financial information. Develop, manage and evaluate the operations of the unit and ensure efficient and effective allocation of human, financial, and material resources. Create memos/briefing notes/and support development of business cases which lead to the development of innovative ways to provide care and access to our community.
- Coordinate/Collaborate with People Services around hiring, development of posting requirements, job descriptions, performance & attendance management, conflict resolution, and communication with bargaining units. Counselling staff and/or improving environmental barriers as part of the process in resolving patient relation concerns.
- Promote and support strategies and mechanisms which foster learning, workplace wellness & safety, professional growth, mentoring and teaching for all inter-professional disciplines. Set goals and objectives through the process of assessment, planning, implementation and evaluation.
- Promote and support program wide quality improvement initiatives, will have active role in supporting Lumeo project across program

**QUALIFICATIONS**:

- Current member in good standing with a recognized health related regulatory body.
- Master’s Degree in Nursing, Allied Health or Health Administration or equivalent from a Canadian University or a recognized equivalent preferred.
- Minimum 5-7 years related healthcare experience is required.
- 2 years leadership experience is preferred.
- Demonstrated proficiency in the use of word processing, spreadsheet and presentation software (Microsoft Office Suite).
- Excellent verbal and written communication and interpersonal skills. Strong Emotional Intelligence.
- Experience with Project Management and or Continual Quality Improvement methodology.
- Demonstrated ability to facilitate change.
- Demonstrated judgement, decision-making, problem solving and analytical skills.
- Strong organizational and leadership skills.
- Ability to deal with numerous demands in a professional and competent manner
- Ability to prioritize tasks for self and others.
- Proven ability to attend work on a regular basis.
- Satisfactory criminal reference check and vulnerable sector search required.

**PHYSICAL REQUIREMENTS**:
The applicant must be able to meet the physical demands of this position.
- We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices._
- If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team._

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