Program Manager

2 weeks ago

Kingston, Canada Kingston Health Sciences Centre Full time

Reporting to the Program Operational Director for Cardiac Program. The Program Manager is fully accountable for the operation of their unit and meeting specific objectives through:

- Safe and effective patient care
- Staff engagement and personnel management
- Financial management
- Organization & System collaboration

The individual is responsible for developing and monitoring policies and budgets; managing human resources, promoting best practices and using clinical knowledge and leadership skills for actively promoting and supporting patient and family centered engagement and care.

**PRINCIPLE DUTIES & RESPONSIBILITIES**:

- Coordinate the delivery and evaluation of patient care, professional practice, safety & risk management, continuous quality improvement for the unit/program.
- Manages quality assurance by ensuring compliance with statutory and regulatory requirements, professional services and service quality standards
- Reviews work processes to ensure all work is performed in a safe manner and that patient, worker and workplace safe practices are consistently applied, including appropriate chart documentation where applicable
- Performs event/incident follow-up and lead investigations involving the staff/patients under your supervision and ensure that proper controls have been implemented
- Manages staff resources, ensuring appropriate balance of skills and capabilities, assessing service quality, providing performance feedback and discipline, prioritizing workloads.
- Works within baseline budget and target HPPD
- Monitors over-time and sick time establishing goals and performance targets
- Able to explain variances to budget based on occupancy and acuity and develop strategies to mitigate financial risk
- Manages staff resources, ensuring appropriate balance of skills and capabilities, assessing service quality, providing performance feedback and discipline, prioritizing workloads.
- Works within baseline budget and target HPPD
- Monitors over-time and sick time establishing goals and performance targets
- Able to explain variances to budget based on occupancy and acuity and develop strategies to mitigate financial risk
- notes/business cases which lead to the development of new programs and/or the expansion of existing programs.
- Works collaboratively with other unit managers, patient flow/operations managers, and the clinical team/physician leads to optimize inpatient capacity, supporting day to day need for access to care and appropriate level of staffing.

**QUALIFICATIONS**:

- Undergraduate degree in Nursing or an Allied Health Profession.
- Current member in good standing with a recognized health related regulatory body.
- Master’s Degree in Nursing, Allied Health or Health Administration or equivalent from a Canadian University or a recognized equivalent preferred.
- Minimum five years related healthcare experience is required.
- Two years leadership experience is preferred.
- Previous recent related experience that demonstrates effective leadership to multiple levels of staff preferred
- Minimum three to five years healthcare experience preferred
- Demonstrated proficiency in the use of word processing, spreadsheet and presentation software (Microsoft office Suite).
- Excellent verbal/written communication and interpersonal skills.
- Experience with Project Management and/or continual quality improvement methodology.
- Demonstrated ability to facilitate change.
- Demonstrated sound judgment, decision-making, problem-solving and analytical skills.
- Strong organizational and leadership skills.
- Ability to deal with numerous demands in a professional and competent manner.
- Ability to prioritize tasks for self and others.
- Following safe working practices.
- Leads by example and actively incorporates the mission and values of the organization in their everyday practice.
- Working collaboratively with fellow employees and supervisors toward the achievement of the organization’s overall goals and objectives.
- Proficiency in French and English preferred
- Proven ability to attend work on a regular basis
- Satisfactory criminal reference check and vulnerable sector search required.

**PHYSICAL REQUIREMENTS**:The applicant must be able to meet the physical demands of this position
**.**

Examples of Physical Effort:

- Continuous walking or prolonged standing
- Lifting/carrying heavy objects
- Operating equipment or machinery

Examples of Sensory Effort:

- Observing/monitoring individuals and/or equipment
- Reviewing and verifying data and financial numbers (i.e., payroll)
- Multi-tasking (i.e., data processing while answering telephone enquiries)
- We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices._
- If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team._

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