Csr - Customer Service Representative

4 weeks ago

Kelowna, Canada Pro-Line Building Materials Full time

The Customer Service Rep is responsible for assisting, maintaining, and building profitable relationships with our customers by ensuring all customer requirements are met to the best of Pro-Line's abilities.
- Communicate effectively with all team members (warehouse to office) regarding customer objectives
- Overseeing warehouse and yard is tidy, organized, and that stock rotates
- Compile and maintain all sales orders as they flow through the branch
- Contribute to the work environment that leads to a winning team and personal growth
- Participate as a key player by supporting operational needs
- Maintain housekeeping standards as set by the management staff
- Acknowledge and greet appropriately customers in a timely manner
- Dressed in appropriate attire (proper tied up footwear, no tattered clothing)
- Process customer orders in a courteous, efficient, and timely manner
- Recognize sales orders with delivery deadlines and back orders
- Effectively present and demonstrate products and services offered to the customers
- Manage telephone calls professionally with good communication skills
- Attend to customer questions, challenges, and facilitate a satisfactory resolution
- Coding of credit and cash orders, inventory inputting
- Support outside sales reps by gathering customer information to achieve a successful delivery
- Ensuring sales orders have been double checked the day prior to delivery
- Fill out Bill of Ladings with all pertinent information (address, loading instructions, directions, pitch, etc.)
- Project tracking (Cool Net)
- All other duties as specified by management

Calgary, AB. T2G 4C6

**Salary**: $18.00-$21.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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