Customer Service Liaison
3 weeks ago
About MAKRs
We're a global organization that brings people together through play and social experiences. Our mission is to make the world more livable, playful, and socially just.
As a Customer Service Representative, you will work closely with our Regional Sales Managers to assist with sales and administrative tasks throughout the sales process.
Responsibilities:
- Manage CRM processes associated with quotes and orders
- Collaborate regularly with RSMs on opportunity requirements and provide backup support
- Create complete, accurate customer-facing materials, including quotes and order packages
- Complete internal documentation and materials needed for communication of order requirements to production and purchasing
- Release orders (project and marketing)
- Communicate regularly with customers ensuring they are kept abreast of order status, potential delays, and expectations for delivery
- Produce new dealer partner and supplier agreements as required
- Facilitate effective communication between departments and encourage collaboration
- Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development
- Drive process improvement within the CSR function
Requirements:
- 3-5 years in field sales and/or customer service experience
- Experience administering complex business-to-business sales processes
- Exceptional computer skills and proficiency in the Microsoft Office Suite
- Previous experience with Customer Service Management programs (Creatio) is preferred
- Post-secondary diploma, degree, or equivalent experience required
What We Offer:
- A competitive annual salary ranging from $50,000 - $55,000
- Flexible work schedule
- Access to free professional coaching, resources, and counseling
- Opportunity to enroll in our comprehensive benefit package after three months
- 2 weeks of paid vacation
- Professional development opportunities
- Lots of fun
This is an onsite position located in Kelowna, BC, working Monday to Friday, 8-hour days.
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