Customer Service Liaison

3 weeks ago


Kelowna, British Columbia, Canada MAKR Full time

About MAKRs

We're a global organization that brings people together through play and social experiences. Our mission is to make the world more livable, playful, and socially just.

As a Customer Service Representative, you will work closely with our Regional Sales Managers to assist with sales and administrative tasks throughout the sales process.

Responsibilities:

  • Manage CRM processes associated with quotes and orders
  • Collaborate regularly with RSMs on opportunity requirements and provide backup support
  • Create complete, accurate customer-facing materials, including quotes and order packages
  • Complete internal documentation and materials needed for communication of order requirements to production and purchasing
  • Release orders (project and marketing)
  • Communicate regularly with customers ensuring they are kept abreast of order status, potential delays, and expectations for delivery
  • Produce new dealer partner and supplier agreements as required
  • Facilitate effective communication between departments and encourage collaboration
  • Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development
  • Drive process improvement within the CSR function

Requirements:

  • 3-5 years in field sales and/or customer service experience
  • Experience administering complex business-to-business sales processes
  • Exceptional computer skills and proficiency in the Microsoft Office Suite
  • Previous experience with Customer Service Management programs (Creatio) is preferred
  • Post-secondary diploma, degree, or equivalent experience required

What We Offer:

  • A competitive annual salary ranging from $50,000 - $55,000
  • Flexible work schedule
  • Access to free professional coaching, resources, and counseling
  • Opportunity to enroll in our comprehensive benefit package after three months
  • 2 weeks of paid vacation
  • Professional development opportunities
  • Lots of fun

This is an onsite position located in Kelowna, BC, working Monday to Friday, 8-hour days.



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