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Customer Service/administrative Assistant

4 months ago

St Catharines, Canada PCS of Niagara Full time

PCS is the Niagara Region's largest, and most respected professional cleaning service provider with over 32 years in the industry Our core values determine how we eat, sleep, clean and enjoy every day. Working at PCS is not a job for us, it’s our passion Join us as we keep the world clean one carpet at a time

As a Customer Service/Administrative Assistant, the job involves facilitating the smooth operations of the administrative duties and providing support to our clients and production team members.

**Responsibilities and Duties**:
Dispatch/Reception - _Do you love talking on the phone?_

Being a point of contact for internal calls from Specialists and Sales Consultants

Answering phones to schedule work for existing clients, answer prospective client questions and schedule sales audits

Educating existing and potential clients on all provided services utilizing PCS of Niagara’s advanced online and offline marketing strategies

Serving and greeting walk in clients in a professional and friendly manner, reviewing and processing incoming rugs, product purchases, and payment receipts

Making client contact calls for appointment confirmation, quality assurance, and inquiries

Handling client concerns and rectify according to PCS of Niagara’s standards of policy/procedures

Providing support services to Administrative Supervisors and assisting with the managing of schedules

Completing and maintaining client information files in company database(s) and maintaining PCS of Niagara’s appropriate documentation storage standards

Participating in the planning/implementing of new marketing initiatives and maintain the consistent execution of the company’s marketing program online and offline

Reviewing, printing, maintaining stock levels of marketing materials (pamphlets, flyers, certificates, folders, gift bags etc.)

Facilitate PCS of Niagara’s social media accounts (Facebook, Instagram and others)

**Qualifications**

High school diploma or equivalent experience

Post-Secondary educational background in Administration/Marketing and Sales beneficial

Intermediate skill level or higher in Microsoft Office Suite (Word, Excel)

Read, speak and write English

Basic math

Must be able to lift approximately 25 lbs.

Must be able to sit, bend, kneel, crouch and crawl

Must have integrity, positive attitude, and concern for quality and standards

**Work Schedule**: Dayshifts Monday-Friday 7:50am-5pm with the odd Saturdays 9am-3pm

**Salary**: $17.00-$18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: One location