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Customer Service Representative

2 months ago

St Catharines, Ontario, Canada Performance Auto Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Performance Auto Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Answer and Direct Calls: Respond to incoming calls in a courteous and professional manner, directing customers to the appropriate department or representative.
  • Greet and Assist Customers: Welcome showroom visitors, answer basic inquiries, and provide information about our products and services.
  • Communicate Effectively: Relay messages to the right people in a timely manner, ensuring seamless communication within our organization.
  • Administrative Tasks: Update our dealership schedule and directory regularly, perform motor vehicle licensing administration, and maintain accurate records.
  • Support Team Efforts: Collaborate with colleagues to achieve our goals, providing a positive and supportive work environment.
Requirements
  • Availability: Must be available to work daytime, evening, and weekend shifts, including Saturdays, as this position is on-call.
  • Reliability: A reliable motor vehicle is considered an asset.
  • Communication Skills: Strong oral and written communication skills are essential for success in this role.
  • Experience: Minimum of 1 year of customer service experience required, with reception and/or dealership experience considered an asset.
  • Teamwork: Must be team-oriented with a positive attitude, willing to learn and adapt to our processes.
  • Computer Skills: Strong computer skills and experience with Google Drive are an asset.
What We Offer
  • Supportive Environment: Excellent management support and guidance to help you succeed in your role.
  • Opportunities for Growth: Opportunities for career advancement through our internal mobility program.
  • Benefits: Discounts on vehicles, service, and parts for you and your family, as well as discounts to retailers and service providers across the country.
  • Employee Events: Free and engaging employee events to foster a sense of community and teamwork.