Program Officer

3 weeks ago


Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 44322

Ministry: Municipal Affairs

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: June 21, 2023

Classification: Subsidiary 02B 3625 Program Services 2

**About Us**:
The Ministry of Municipal Affairs assists municipalities in providing well-managed, collaborative, and accountable local government to Albertans. Our main responsibilities are:

- Funding supports for municipalities
- A system that strives to ensure appropriate safety standards for the construction and maintenance of buildings and equipment
- Protections for new home buyers and required licensing for home builders
- Province-wide support for access to public library services for Albertans
- Management of about 2.6 million acres of public land in the province's three Special Areas
- Independent review and decisions on local matters by the Land and Property Rights Tribunal

**Role**:
The Program Officer is also responsible for responding to inquiries through the provision of front-line program information and guidance, along with making initial review and triage of formal complaints about builders, home construction, warranty providers, and other stakeholders. This position has primary interaction with homeowners, builders, warranty providers, administration and permit office staff in municipalities and agencies, real estate professionals and is responsible for communicating legislative and program requirements, and for providing advice and education to increase awareness.

This position works within the framework of the NHBPA, the RPP program policies and processes, and related legislation (e.g., Safety Codes Act, Consumer Protection Act, and Insurance Act) and other government policies and processes.

The Program Officer also participates in the development of program awareness materials to promote understanding of the NHBPA and promotes compliance with the NHBPA and related RPP policies and processes. The Program Officer refers any issues of potential non-alignment to a Program Analyst.

**Qualifications**:
**Requirements**:
University graduation in a related field (Social Sciences, Arts, Public Administration, or Political Science)

**Equivalency**:
Directly related education or experience considered on the basis of:

- 1 years of education for 1 year of experience; or
- 1 year of experience for 1 year education

**Assets**:

- Strong focus on service delivery and customer service skills.
- Strong writing and verbal communication skills.
- Direct experience in Residential Protection Program operational requirements including understanding of builder license, rental use designation, owner builder authorization, and Act applicability is preferred.
- Direct working knowledge of the NHBPA and its regulations and understanding of their connection to related legislation (e.g., Safety Codes Act, Condominium Property Act, Consumer Protection Act and the Insurance Act and any related regulations).
- Experience or understanding of any of Corporate Registries (CORES), Land Titles and Surveys (SPIN), Safety Codes Council Database (SCC) or MA Connect and the New Home Buyer Protection System

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
If you haven’t included competency information in the “Role” section, you can include the critical competencies with examples of how they relate to the role being recruited to in this section; below is a list of the APS Competencies to assist you:

- **Drive for Results**: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
- **Systems Thinking**: Incumbents must have a broad strategic view, and know the impact of work to the department and plan for the short and long term.
- **Creative Problem Solving**: The ability to analyze the impact and break apart any complex problems is critical, to focus on getting the best end result for the client.
- **Build Collaborative Environment**: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

**Salary**:
$2,310.48 to $3,030.81/Bi-weekly. ($60,303 - $79,104/year)

**Notes**:
**Term of Employment**: Permanent position

**Location**: Edmonton

**Hours of work**: 7.25 hours a day / 36.25 hours per week (Monday - Friday)

**Additional Information**:
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertis



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