Administrative Co-ordinator

2 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
Reporting to the Clinical Manager of Otolaryngology, the Patient Administrative Coordinator will facilitate the delivery of patient care and provide support to surgical staff. The Patient Care Administrative Coordinator will be responsible for the scheduling of patients and necessary resources in the operating room as well as the coordination of post-operative follow up visits. They will facilitate the delivery of quality patient care by providing a high level of support and assistance to clinical staff and patient/families. They will support the operation of the clinic by providing clerical and administrative functions in a proactive and organized manner.

**Here¿s What You¿ll Love**
- A focus on¿employee wellness**¿**with our new¿**Staff Health¿and¿Well-being Strategy**.¿Self-care helps us support others.
- A hospital that welcomes¿and¿focuses on¿**Equity, Diversity,¿and¿Inclusion**.**:

- The opportunity to¿**make an impact**. Regardless of your role or professional interest, you will be making a difference at SickKids¿and¿contributing to our vision of¿**Healthier Children. A Better World.**¿¿

**Here's What You'll Get To Do**:

- Coordinate all aspects of patient surgical procedures with accuracy and timeliness;
- Confirm all required pre-operative appointments and tests are completed before the surgical date;
- Ensure procedures are booked within acceptable Priority Access windows. This may require rescheduling existing procedures as circumstances dictate;
- Review various hospital surgical booking systems to ensure accuracy;
- Maintain accurate surgical waitlists;
- Assist in the scheduling of patients for pre-anesthesia screening and confirming completion of screening before day of surgery;
- Communicate surgical booking changes quickly and efficiently to fully utilize OR time and appropriately coordinate surgical resources;
- Coordinate Operating Room (OR) scheduling around availability of in-patient and Operative Intensive Care Unit (OICU) beds;
- Book post-operative patient beds;
- Develop strong relationships and communicate with contacts across portfolios and throughout the Hospital to exchange/ report/ analyze information;
- Independently respond to and collaborate with other areas to problem-solve/resolve conflicts and roadblocks, and independently or collaboratively propose solutions to ensure patients are treated as prioritized and within acceptable Access windows;
- Maintain exceptional rapport with external contacts such as: patients, families, equipment vendors, other hospital sites;
- Respond to patient and family questions and concerns in a timely fashion;
- Populate and update surgeons' Outlook calendar;
- Provide ongoing support and coverage for other staff within the Department.

**Here's What You'll Need**:

- Post-secondary degree/diploma in business or office administration or related field;
- Medical administrative experience with significant time spent in communication with patients/ families;
- Experience in a healthcare setting. Experience in a hospital environment is preferred;
- Knowledge of medical terminology;
- Positive outlook and be a team-player with excellent interpersonal and oral and written communication skills;
- High level of judgment, tact and diplomacy in interacting with patients, families, staff and other stakeholders;
- Ability to remain focused and prioritize tasks in a busy and fast paced environment;
- Exceptional organization, communication, and interpersonal skills both with colleagues and patients/families;
- Demonstrated problem-solving abilities and ability to exercise discretion and confidentiality;
- Ability to be self-directed, to be flexible and to take initiative;
- Attention to detail and efficient time management;
- Self motivation and ability to be proactive;
- Strong customer service orientation;
- Epic experience and training an asset;
- Ability to work independently and within a team environment;
- Dependability and good attendance.
- A commi

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