Billing Specialist

3 weeks ago

Mississauga, Canada Just Energy Full time

**Description**

**Title**:Billing Specialist (Hudson)

**Location**: Hybrid - Toronto/GTA, ON or Houston, TX

**Who We Are**:
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

**Responsibilities**:

- Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products
- Provide billing support for gas and electric deregulated markets serving residential, small and large commercial customers in multiple states/provinces across US and Canada
- Work independently to process tasks, investigate, and resolve exceptions within target service level agreements (SLA’s) including:

- Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the Local Distribution Company (LDCs). Depending on the LDCs, these files may include any or all of the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements
- Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary.
- Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy.
- Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usages, rejected bills, bills missing responses, unbilled adjustment reports and reconciliation reports.
- Work closely with Supervisors and Managers to meet goals, review exceptions, and take appropriate actions
- Reconciliation of correspondence in case of discrepancies and preparation of reports as needed
- Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned

**Requirements**:

- Post-secondary degree is preferred
- Minimum 2 years of problem solving, issue resolution or other relevant experience required
- Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
- Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc., preferred
- Knowledge of third-party billing system, specifically iSigma, Customer Care & Billing (CC&B),
- SQL query language skills is a plus
- Prior experience in deregulated gas and electric markets, is preferred
- Prior experience in billing, operational exception handling and/or project management is a plus

**Benefits**:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

**We offer**:

- Competitive compensation
- Performance based bonuses
- Comprehensive benefits package
- Hybrid Working Model
- Health and wellbeing tools and resources and more
- Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace. We invite all interested individuals to apply._

LI-SS1

JESP

**Primary Location**: CA-ON-Mississauga

**Work Locations**: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

**Job**: Operations

**Organization**: Canada

**Schedule**: Regular

**Shift**: Standard

**Employee Status**: Entry Level

**Job Type**: Full-time

**Job Level**: Day Job

**Travel**: No

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