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Billing & Collection Specialist
4 months ago
Our client is seeking a dedicated and detail-oriented Billing & Collection Specialist to join their team. The Billing & Collection Specialist will perform duties following established accounting policies and practices. This role primarily involves managing accounts for private individuals, with support from the supervisor for unusual cases.
Responsibilities:
- Contact customers via phone and correspondence to collect outstanding accounts.
- Ensure timely reconciliation and maintenance of customer accounts.
- Issue billings and prepare manual invoices and credits as needed.
- Sort and mail invoices to customers.
- Process credit card payments and apply daily payments timely.
- Liaise with customers, service staff, and IT to resolve invoice discrepancies.
- Process customer credit and re-bill adjustments promptly.
- Contact customers and send reminders for overdue payments.
- Monitor and follow up on disputed invoices to expedite collection.
- Maintain comprehensive customer files, including contract history and interaction records.
- Comply with corporate, regulatory, and quality management program requirements.
- Perform other related duties as assigned.
Qualifications:
- Bilingual in English and French (written and verbal).
- Basic knowledge of general accounting principles with at least three years of collections experience in a corporate accounting environment.
- Intermediate computer skills, with proficiency in MS Word and Excel.
- Experience with integrated business systems, preferably SAP.
- Experience in healthcare, pharmaceuticals, or health insurance is preferred.
- Flexible and adaptable to changing responsibilities.
- Ability to work independently and within a team.
- Strong prioritization and scheduling skills under tight deadlines.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Customer-focused with strong organizational skills.
- Attention to detail and ability to handle stress effectively.
- Commitment to quality and excellence.
