Credit & Collections Representative

5 months ago


Toronto, Canada Spokes Alliance Full time

**About Us**:
Formed in 2016, Spokes Alliance is a group of ventured-backed companies leveraging the strengths of one centralized administration to provide greater efficiencies and economies of scale. Spokes Alliance companies provides back office and finance services to a network of companies throughout North America, primarily in transportation, staffing and professional services industries. By working together, the Spokes Alliance companies achieve cross-industry synergies and expand their market reach and service offerings.

**Spokes Alliance provides**:

- Back-Office Administration
- Finance & Cash Management
- Managerial/CFO Support
- Purchasing Power

**Job Details**:

- $50,000 - $60,000 per annum
- Remote work environment
- Day time hours, 40 hours per week
- Full benefits package including health, dental and vision

Spokes Alliance is committed to providing you with a flexible work environment as well as training, mentorship and the ability to participate in professional development and cross-functional initiatives that will expand your career path.

**Main Responsibilities**:

- Customer Onboarding
- Setup customer profile/account
- Perform reference checks, pull credit report if necessary
- Determine credit (within provided parameters)
- Prepare and send customer welcome letter
- Posting payments
- Collections
- Running aging reports
- Using common sense to collect as required
- Managing escalated collections efforts
- Day-to-day liaison with lockbox/finance for A/R matters
- Monthly reporting
- Communicate with, and independently resolve issues within, A/R teams
- Cross train for billing role
- Be able to work well with others and as part of a dynamic team
- Be persistent and comfortable calling customers on a daily basis to collect
- Have good problem-solving skills and be able to resolve account issues
- Embrace technology and be able to adapt to various technologies



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