Bilingual Credit
2 months ago
Primary Role of This Position
Reporting to the Supervisor, Credit & Collections, this position is responsible for managing all accounts across Canada encompassing collections, reconciliation, cash receipts and allocation.
Major Responsibilities
+ Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
+ Follow up frequently for payment commitments
+ Handle all requests for documentation and conduct all research resulting from the request
+ Manage allocating all payments for assigned list of accounts
+ Manage all drop shipment credit approvals
+ Review and release of held orders within approval limit
+ Reply to all trade credit references
+ Perform credit reviews as required and recommend credit limit increases to the Supervisor
+ Weekly ATB analysis with Supervisor
+ Assist in preparation of the monthly Watch list
+ Work in conjunction with Manager/Supervisor to improve systems including design, testing, and implementation
+ Provide superior customer service to our internal and external customers
+ Inform sales representatives of significant changes in account status in a timely and professional manner
+ Compile and submit information about problem accounts to the Manager/Supervisor
+ Other duties as required
+ Work as a team with sales, customers, other departments, and members of this department to accelerate cash inflows and reduce credit risk
Education and Experience
+ Minimum of 10 years of progressively responsible collection experience in a high-volume department
+ University or college (or equivalent experience)
+ Experience working in a privately owned organization would be an asset
+ Credit Institute of Canada’s Certified Credit Professional (CCP) Designation would be preferred
**Qualifications**:
+ Fluency in French and English is mandatory with good speaking and business writing skills in both languages
+ Must be able to work autonomously and have effective and persuasive collection and negotiation skills
+ Must possess excellent organization, reconciliation and analytical skills
+ Proven ability to overcome obstacles and get results
+ Must have strong interpersonal skills with the ability to communicate and develop a high level of confidence and trust with critical contacts
+ Strong customer service skills, with the ability to resolve customers’ concerns
+ Confidence and tact in dealing with business owners and Sales team
+ Intermediate skills in MS Excel and Word
+ Conscientious and results oriented, with a strong work ethic, positive attitude, and the ability to work well under pressure and within deadlines
How to Apply
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