Credit and Collections Professional

1 month ago

Toronto, Ontario, Canada Randstad Canada Full time
Job Title: Credit and Collections Specialist

We are seeking a highly skilled Credit and Collections Specialist to join our team at Randstad Canada. As a key member of our finance team, you will be responsible for reviewing and monitoring credit sources and credit files of clients, performing routine credit checks, and negotiating payment terms with customers under specified guidelines.

Responsibilities:
  • Build and maintain positive relationships with internal and external customers
  • Oversee a portfolio of accounts, ensuring timely payment of invoices, recovering delinquent receivables, and reconciling payment discrepancies
  • Gather necessary information to facilitate payments, including obtaining copies of invoices, proof of delivery, credit memos, and cheque remittance
  • Engage in customer contact via phone and email to address payment-related queries
  • Distribute and resend customer statements, invoices, and shipping documents upon request
  • Process clearing requests promptly to offset customer debits with adjustments, ensuring accurate reconciliation of balances
  • Address and resolve billing discrepancies by collaborating with Sales, Customer Service, and the Credit Support Team
  • Monitor and approve customer purchase orders, securing payment arrangements on delinquent accounts to prevent shipping delays
  • Handle credit card payments and direct payment information to Cash Operations, creating and maintaining Credit Card tokens
  • Collect information and documentation needed for Credit Line Increase reviews, working closely with Sales Associates and Underwriting
  • Manage documentation and analysis for third-party collection actions or file closures due to delinquency or business closure, including bad debt write-offs
  • Inform sales associates and management of any changes in customer operations or trends that might impact sales opportunities, profit, or bad debt exposure
  • Maintain accurate and up-to-date files, including Accounts Payable contacts, email addresses, and telephone numbers
  • Manage a portfolio valued between $2 Million and $15 Million
  • Respond to and distribute trade credit references
  • Perform other tasks as requested by the Credit Manager
Qualifications:
  • Minimum of 5 years of experience in Accounts Receivable/Collections
  • B2B experience is an asset but not mandatory
  • Proficiency in PC applications, including Microsoft Outlook, Excel, and Word
  • Excellent communication skills, both written and oral, with a clear speaking voice
  • Strong attention to detail and organizational skills
  • Effective time management skills
  • Self-starter with the ability to multitask
  • Capable of working in a team environment or independently
  • High school diploma or equivalent
Why Work with Us:

At Randstad Canada, we are committed to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. We believe in the importance of diversity and inclusion in the workplace and are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have any accommodation requirements, please contact us at accessibility@randstad.ca to ensure your ability to fully participate in the interview process.

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