Bilingual Technical Communicator

5 months ago

Regina, Canada Brandt Full time

#Li-Onsite

**Responsibilities & Duties**:

- Manage technical assistance requests from Brandt Service Departments using the Case & Contact Management System (CCMS)
- Develop Brandt Technical Assistance Center Technical Solutions by
- Working with Deere via their Case & Contact Management System (formerly DTAC)
- Working similarly with other OEM Manufacturers represented by Brandt.
- Working with the Machine Monitoring Specialists to examine diagnostic trouble codes that come through the JDLink system
- Researching Oil Sample Data
- Researching warranty data
- Update and maintain the Technical Solution database
- Provide direction and technical expertise to Technicians, Foreman, and Service managers
- Utilize John Deere Service Advisor Remote
- To generate diagnostic revenue
- To help branches reduce multiple service field trips
- Update software over the air
- Report and develop bulletins and help documents on
- New emerging issues
- Open BTAC cases
- Machine lifecycle planning
- Problem resolution cycle times.
- Monitor alerts received from machines through various software platforms
- Follow up on previous recommendation to ensure problem resolution and identify learning opportunities
- Meet KPI’s for FleetWise and the Brandt Technical Assistance Center
- Provide coverage during peak times for Machine Monitoring Specialists
- Other duties may be assigned.

Required Experience
- Bilingual (English / French) is a requirement.
- Red seal heavy duty technician certificate or equivalent work experience in the construction and forestry industry.
- Minimum 5 years’ service experience as a technician, Foreman, or Service manager.
- Knowledge of the heavy equipment & dealership service departments
- Ability to filter and correlate the different data source to create an accurate recommendation.
- Understand effective inspection process and equipment lifecycle planning
- Some travel required.

  • Technical Communicator

    5 months ago

    Regina, Canada Brandt Full time

    #LI-Onsight **Duties & Responsibilities**: - Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software. - Develop technical solutions for the Brandt Technical Assistance Centre (BTAC) by: - collaborating with Deere via their Case & Contact Management System (formerly DTAC) and similarly with...

  • Systems Analyst

    3 months ago

    Regina, Canada Brandt Full time

    Brandt is seeking a bilingual Systems Analyst – Unified Communications to join our IT/IS team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP (Voice over Internet Protocol) systems. You will collaborate with internal teams and external clients to ensure efficient and reliable communication...

  • Systems Analyst

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is seeking a bilingual Systems Analyst – Unified Communications to join our IT/IS team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP (Voice over Internet Protocol) systems. You will collaborate with internal teams and external clients to ensure efficient and reliable communication...

  • Technical Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystAbacus Service Corporation is seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.Key Responsibilities:Resolve customer issues through various...

  • Technical Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystAbacus Service Corporation is seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.Key Responsibilities:Resolve customer issues through various...

  • Technical Analyst

    2 months ago

    Regina, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 09/18/2024 Worker Type: Permanent Language(s) Required: Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $79,648 - $107,760 We are looking for a Technical Analyst who has knowledge of Microsoft Teams, especially in the area of Teams Meetings. You will be...

  • Technical Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystFarm Credit Canada (FCC) is seeking a Technical Analyst to join our team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices. This role is accountable for updating troubleshooting documentation as part of our knowledge base and utilizing this documentation in...

  • Technical Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystFarm Credit Canada (FCC) is seeking a Technical Analyst to join our team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices. This role is accountable for updating troubleshooting documentation as part of our knowledge base and utilizing this documentation in...

  • Systems Analyst

    2 months ago

    Regina, Canada Brandt Full time

    Duties & Responsibilities - VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones. - Configuration: Administer and optimize call flow design to deliver top-notch customer experiences. - Technical Support: Provide technical support to end-users and clients regarding VoIP system...

  • Technical Support Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystAbout the Role:We are seeking a skilled Technical Analyst to join our IT Service Desk team at Abacus Service Corporation. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.Key Responsibilities:-...

  • Technical Support Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystJob Summary:Abacus Service Corporation is seeking a skilled Technical Analyst to join our IT Service Desk team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.Key Responsibilities:Resolve...

  • Technical Communicator

    7 months ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking to fill the role of a Technical Communicator at our Regina Head office location. This position presents a valuable opportunity for experienced technicians with a keen interest in technology, as well as individuals with a technology-focused background and a knack for mechanical systems. LI-Onsite **Duties & Responsibilities** -...

  • Technical Support Specialist

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Technician Support SpecialistBrandt is seeking a skilled Technician Support Specialist to join our team at our Regina Head Office. In this role, you will provide technical assistance to our Service Departments to resolve customer machine issues.Key Responsibilities:Manage technical assistance requests using Case Contact Management System (CCMS)...

  • Technical Support Specialist

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Technician Support SpecialistBrandt is seeking a skilled Technician Support Specialist to join our team at our Regina Head Office. In this role, you will provide technical assistance to our Service Departments to resolve customer machine issues.Key Responsibilities:Manage technical assistance requests using Case Contact Management System (CCMS)...

  • Technical Support Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Summary: Brandt is seeking a skilled Technical Support Specialist to join our team at our Regina Head Office. In this role, you will provide technical assistance to our Service Departments to resolve customer machine issues. The ideal candidate will have a background as a Heavy Duty Technician with experience in machine troubleshooting and strong...

  • Unified Communications Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking a highly skilled Unified Communications Specialist to play a critical role in the implementation, maintenance, and support of our VoIP systems. The successful candidate will collaborate with internal teams and external clients to ensure efficient and reliable communication solutions.Duties & ResponsibilitiesVoIP System Installation:...

  • Unified Communications Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking a highly skilled Unified Communications Specialist to play a critical role in the implementation, maintenance, and support of our VoIP systems. The successful candidate will collaborate with internal teams and external clients to ensure efficient and reliable communication solutions.Duties & ResponsibilitiesInstall, configure, and maintain...

  • Unified Communications Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking a skilled Unified Communications Specialist to play a critical role in the implementation, maintenance, and support of our VoIP systems. The successful candidate will collaborate with internal teams and external clients to ensure efficient and reliable communication solutions.Duties & ResponsibilitiesInstall, configure, and maintain VoIP...

  • Unified Communications Specialist

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking a skilled Systems Analyst – Unified Communications to support our IT/IS team.The ideal candidate will play a critical role in the implementation, maintenance, and support of our VoIP systems, ensuring efficient and reliable communication solutions for our organization.Key Responsibilities:VoIP System Installation and Configuration:...

  • Unified Communications Specialist

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking a skilled Systems Analyst – Unified Communications to support our IT/IS team.The ideal candidate will play a critical role in the implementation, maintenance, and support of our VoIP systems, ensuring efficient and reliable communication solutions for our organization.Key Responsibilities:VoIP System Installation and Configuration:...