Member Reception Agent

2 months ago


Quebec City, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to:
- Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience-
- Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction- Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities- When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs- As needed, schedule appointments following the process established by the caisse- As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- High school diplomas in a related field- A minimum of two years of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required- Knowledge of all counter and convenience products and services- Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of reception procedure- Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)- Knowledge of service standards

Communicates effectively, Interpersonal Savvy, Situational adaptability

LI-Onsite

Trade Union

Non-unionized

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Member/client sales and service (FG)

Unposting Date

2024-10-2


  • Member Reception Agent

    2 months ago


    Quebec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information...


  • Quebec City, Canada GESTION TERMICO INC. Full time

    **Gestion Termico** est à la recherche d'**agent au service à la clientèle** pour se joindre à son équipe de la Gare d’autocars de Ste-Foy. Si comme nous vous êtes dédiés à offrir un **service client hors pair** et vous avez à cœur le travail bien fait: Nous formerons une équipe du tonnerre! L’agent en poste est responsable de servir les...


  • Quebec City, Canada InnovMetric Software Inc. Full time

    Overview: Are you known for your versatility and eagerness to take on a broad range of tasks? Do you aspire to join a company that shines internationally? If so, this opportunity is for you! InnovMetric is looking for an operations support agent to join its Sales and Administration Operations team. More specifically, you will be called upon to collaborate...


  • Quebec City, Canada Desjardins Full time

    Temporary position for 12 months (On call). The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...


  • Quebec City, Canada Desjardins Full time

    Temporary position for 12 months (On call). The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...

  • Loss Prevention Agent

    1 month ago


    Quebec City, Canada Simons Full time

    Job description **Loss Prevention Agent**: **Loss Prevention**: **Québec**: **Place Ste-Foy**: - Part timeStarting at $19.50 per hour - relevant experience considered. Opportunities for advancement and additional benefits. A permit from the Quebec Bureau de la sécurité privée (BSP) is required. Taking on a role as an ambassador while ensuring the...

  • Ocean Import Agent

    3 months ago


    Quebec City, Canada AXXESS INTERNATIONAL INC Full time

    Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998. Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges! At Axxess, we are committed to supporting our...


  • Quebec City, Quebec, Québec, Canada National Bank Full time

    A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures. Your job: Warmly welcome clients to the branch and direct them to the...


  • King City, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    **Insurance Customer Service Representative - Desjardins Insurance Agent Team Member**: **Commission-Based - Remote** Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic...

  • Insurance Agent

    6 months ago


    King City, Canada Anna Raeli Insurance Agency Full time

    **Position Overview** Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Sales Representative - Desjardins Insurance Agent Team Member. **Responsibilities** Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. - Work with the...


  • Quebec City, Canada Desjardins Full time

    Temporary position for 12 months As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative, office and other tasks and processes to help your unit achieve operational objectives and carry out initiatives in accordance with the...


  • Quebec City, Canada Desjardins Full time

    As a Financial services Agent, Clientele, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...


  • Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...


  • Quebec City, Canada Desjardins Full time

    As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...


  • Quebec City, Canada Kinatex Sports Physio Full time

    **Coordonnateur.trice administratif.tive - Kinatex Apex Montcalm**: Emploi - Permanent Full-time - **Coordinator - administrative** Clinique: Kinatex Apex Montcalm -Québec Quebec G1R 2S9 **As soon as possible**Schedule: Monday to Friday (Jour et Soir) **Description: ***Kinatex Apex Montcalm** is currently looking for a full-time** Administrative...

  • Sales Support Agent

    6 months ago


    Quebec City, Canada Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Sales Support Agent to join our team. **Your daily life**: As a key member of the team, you will support the international sales team with energy and attention to detail: generating quotes, order entry and effective tactical support. In...

  • Sales Support Agent

    6 months ago


    Quebec City, Canada Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Sales Support Agent to join our team. **Your daily life**: - As a key member of the team, you will support the international sales team with energy and attention to detail: generating quotes, order entry and effective tactical support....


  • Quebec City, Canada Desjardins Full time

    As a client financial services agent , you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...


  • Quebec City, Canada Desjardins Full time

    Temporary position for 13 months The work mode arrangement for the position is full-time on site As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and...

  • Agent administratif

    1 month ago


    Québec City, Canada Randstad Canada Full time

    Agent administratif Télétravail 25-27$/hVous êtes autonome, organisé(e) et avez un bon sens des priorités? Nous recherchons un(e) Agent administratif pour un contrat temporaire d'un an, débutant dès que possible! Ce rôle polyvalent s’effectue à 100 % en télétravail avec une flexibilité d’horaire idéale, vous permettant d’agencer...