Senior Operation Agent

1 month ago

Quebec City Quebec, Québec, Canada National Bank Full time

A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.

Your job:

  • Warmly welcome clients to the branch and direct them to the right resource person .
  • Provide top-quality customer service in person, on the phone, and via email.
  • Help the assistant or branch assistant, as needed.
  • Make daily bank deposits and submit accounts payable.
  • Carry out daily administrative activities (mail, distribute and file documents, order supplies, manage conference room reservations, etc.).
  • Be responsible for the smooth running of day-to-day administrative operations for the Regional Directorate
  • Coordinate and/or help organize different events for the region
  • Communicate with all regional staff and partners
  • Be agile by adapting quickly to different changes

More specifically:

  • Provide direct administrative support to the regional management team.
  • Agenda: Scheduling and management, organization of meetings,
  • Concur, bill payment, flight booking and hotel room,
  • Management of the management's shared mailbox (approval, signature, follow-ups)
  • Distribution and maintenance of tickets for all events (hockey/ football/tennis/F1 / box etc)
  • Responsible for regional communications (newsletter, presentation, others)
  • Ready to lend a hand in various events or projects with colleagues and partners from other business lines
  • Provide replacement at the reception of the two branches in the region if necessary.

Your team:

National Bank Financial - Wealth Management is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

  • College diploma in Administration or a related field and 1 year of relevant experience
  • Experience working in financial services, an asset
  • Have completed, or will work toward completing, the Canadian Securities Course after being hired, desirableGood knowledge of Microsoft Office (Excel, Word, and Outlook)
  • Excellent organizational and priority management skills
  • Self-starter with initiative and attention to detail
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us

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