Advisory Agent, Member and Client Experience

4 weeks ago

Quebec City, Canada Desjardins Full time

Temporary position for 12 months (On call).

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to :- Contribute to business development and maintain business relationships through service delivery and activities.- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.- Stay on top of the latest standards, products and services in your field.- Uphold compliance, security and risk management standards.

What you bring to the table- High school diplomas in a related field- A minimum of two years of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required- Knowledge of all counter and convenience products and services- Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors- Knowledge of integrating data into systems- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of operating procedures related to convenience products and services and automated and assisted transactions- Knowledge of service standards

Communicates effectively, Situational adaptability, Tech savvy

LI-Onsite

Trade Union

Non-unionized

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Member/client sales and service (FG)

Unposting Date

2024-10-28

  • Cybersecurity Analyst

    5 months ago

    Quebec City, Canada GoSecure Full time

    GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology - GoSecure! **Summary** The Cybersecurity Analyst - GRC Advisory is responsible for the...

  • Agent (E) Support Client

    4 days ago

    Quebec City, Canada Harnois Énergies Full time

    As-tu une aisance naturelle dans le service à la clientèle tout en appréciant les tâches administratives ? Si tu es à la recherche de nouveaux défis au sein d'une équipe dynamique, nous voulons te rencontrer ! Rejoins-nous et contribue à notre succès tout en développant tes compétences dans un environnement stimulant. Ne manque pas cette...

  • Agent Centre de Relations Clients

    2 months ago

    Quebec City, Canada Kaleido Full time

    **Agent téléphonique - Centre de relations clients** **Description du poste** Tu recherches un milieu de travail stimulant, convivial et axé sur des valeurs humaines? Notre service Centre de relations clients cherche un **Agent, Centre de relations clients (CRC) **pour compléter son attachante équipe multidisciplinaire pour contribuer à faire...

  • Agent Centre de Relation Client

    4 months ago

    Quebec City, Canada Kaleido Full time

    **Agent - Centre de relations clients** **Description du poste** Tu recherches un milieu de travail stimulant, convivial et axé sur des valeurs humaines? Notre service Centre de relations clients cherche un **Agent, Centre de relations clients (CRC) **pour compléter son attachante équipe multidisciplinaire pour contribuer à faire rayonner...

  • Emploi étudiant, Agent-conseil ou Agente-conseil, Expérience membre et client

    4 months ago

    Québec City, Canada Desjardins Full time

    Temporary position of indeterminate duration The work mode arrangement for the position is full-time on site As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...

  • Ocean Import Agent

    2 months ago

    Quebec City, Canada AXXESS INTERNATIONAL INC Full time

    Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998. Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges! At Axxess, we are committed to supporting our...

  • Loss Prevention Agent

    1 week ago

    Quebec City, Canada Simons Full time

    Job description **Loss Prevention Agent**: **Loss Prevention**: **Québec**: **Place Ste-Foy**: - Part timeStarting at $19.50 per hour - relevant experience considered. Opportunities for advancement and additional benefits. A permit from the Quebec Bureau de la sécurité privée (BSP) is required. Taking on a role as an ambassador while ensuring the...

  • Collection Customer Service Agent

    4 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour...

  • Member Reception Agent

    2 months ago

    Quebec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information...

  • Member Reception Agent

    1 month ago

    Quebec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information...

  • Agent de Service Client Et Soutien Logiciel

    5 months ago

    Quebec City, Canada Acceo Solutions Full time

    La division ACCEO SOLUTIONS Quincaillerie, une unité d’affaires d’Harris Computer, est un grand joueur dans l’édition de logiciels ERP pour les domaines du commerce de détail, de la distribution et de la construction. Appuyé par plus de 39 ans d’expertise, Acceo Solutions - ICC a comme mission principale d’accompagner les entreprises d’ici...

  • Agent de Liaison

    7 days ago

    Quebec City, Canada Fix Auto Full time

    **Fix Auto **est à la recherche d'un** Agent de liaison!** Si vous êtes reconnu pour votre entregent et que vous cherchez à évoluer dans un environnement de travail au rythme rapide, cela pourrait être votre chance de vous lancer dans une belle carrière. En tant que **Agent de Liaison**, vous agirez en tant qu'ambassadeur de la marque et offrirez une...

  • Agent Au Crédit Et Comptes Clients

    5 months ago

    Quebec City, Canada Guilbault Full time

    **PARCE QUE LES ACTIVITÉS D’UNE COMPAGNIE DE TRANSPORT NE TOURNENT PAS SEULEMENT AUTOUR DES CAMIONS, GUILBAULT EST À LA RECHERCHE D’UN(E) NOUVEAU(-ELLE) AGENT(E) AU CRÉDIT ET AUX COMPTES CLIENTS** Vous aimez être assis(e) à un bureau pour travailler et êtes à l’aise avec un clavier d’ordinateur? Faites un bout de chemin avec nous! Être...

  • Agent de Liaison

    5 months ago

    Quebec City, Canada Fix Auto Full time

    **Fix Auto **est à la recherche d'un** Agent de liaison!** Si vous êtes reconnu pour votre entregent et que vous cherchez à évoluer dans un environnement de travail au rythme rapide, cela pourrait être votre chance de vous lancer dans une belle carrière. En tant que **Agent de Liaison**, vous agirez en tant qu'ambassadeur de la marque et offrirez une...

  • Agent/agente de Sécurité

    5 months ago

    Quebec City, Canada Special Interim Inc. Full time

    **Durée de l'emploi**: Permanent **Langue de travail**: Français **Heures de travail**: 15 à 40 heures par semaine **Education**: Diplôme d'études secondaires ou l'équivalent **Expérience**: Expérience un atout ou experience équivalente Milieu de travail Divers lieux de travail Centre hospitalier/médical ou clinique Hôtel, motel, centre de...

  • Agent D'administration

    4 months ago

    Quebec City, Canada Beneva Full time

    Titre d'emploi: Agent d'administration Statut: Régulier Sommaire: Vous avez un intérêt pour le domaine financier et une passion pour les chiffres? Voici un beau défi dans notre équipe d'assurance individuelles et services financiers. En quoi consiste une journée typique comme agent(e) d'administration ? Elle consiste à traiter les transactions dans...

  • Financial Services Agent, Clientele

    4 weeks ago

    Quebec City, Canada Desjardins Full time

    As a Financial services Agent, Clientele, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...

  • Agent / Agente de Collection (Temporaire) - Lévis

    5 months ago

    Quebec City, Canada Equans Full time

    Agent / Agente de collection (Temporaire) - Lévis **Offer ID**: - 57786**Métier**: - Support Functions / Finance**Contract type**: - Temporary**Schedule**: - Full-Time**Country**: - Canada**_Contrôles AC est à la recherche d'un agent de collection ou d'une agente de collection (temporaire, 4-6 mois) pour nos bureaux à Lévis!_** - (Note:...

  • Associé Experience Client

    5 months ago

    Quebec City, Canada Banque Scotia Full time

    Numéro de la demande: 183168 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. **À propos du role**: **Ce que vous ferez** À titre d’associé, Expérience client/ Lebourgneuf/ Permanent/ Temps-partiel 11.25h, vous serez non seulement le visage de nos succursales, mais aussi...

  • Agent Import Maritime

    2 months ago

    Quebec City, Canada AXXESS INTERNATIONAL INC Full time

    Courtier en douane et transitaire international, Axxess est une entreprise familiale au service des entreprises importatrices et exportatrices depuis 1998. Les membres de notre équipe font la différence grâce au service personnalisé qu’ils offrent à notre clientèle. Ils sont compétents, respectueux, bienveillants et aiment relever de nouveaux...