Technical Service Representative

6 months ago

Edmonton, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Primarily responsible for retaining good customer relationships, supporting customer shovel and drill machines, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for scheduling customer visits, resolving customer complaints and concerns and forecasting/supporting future customer requirements

**Job Description**:
Major Job Functions:

- Responsible for scheduling customer visits, setting agendas and writing monthly reports on customer update
- Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customer site
- Minimize downtime and maintain production requirements as scheduled
- Send technical analysis to the customers, and provide the customer with recommended service options
- Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be changed
- Must develop and maintain open lines of communication with all supportive departments

**Experience**:

- Seasoned HET /Millwright or P.Eng with significant mechanical or high voltage electrical experience or with appropriate mining experience
- Minimum 5 years experience in a customer service role
- Shovel and Drills equipment knowledge
- Caterpillar equipment knowledge is considered an asset
- Strong communication skills including verbal and written
- Strong organizational and time management skills with high attention to detail
- Contribute positively to a quality team environment
- Strong problem-solving skills
- Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Ability to work well under pressure
- Self-starter and ability to work in a team environment as well as independently

Please NOTE:

- Job is based out of the BC region or Edmonton
- Must be able to work a 7x7 shift work rotation.
- Company vehicle provided
- Must be able to work from heights and work outside for extended amounts of time
- Must be able to gain access to mine sites
- Drivers Abstract: This offer is contingent on a satisfactory review of your driver's abstract. This can be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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