Senior Technical Support Specialist

1 week ago

Edmonton, Alberta, Canada KNG Technical Inc. Full time

**KNG Technical Inc. - Edmonton, AB Job Opportunity**

Job Title: Senior Technical Support Specialist

We are seeking an experienced Senior Technical Support Specialist to join our team at KNG Technical Inc. in Edmonton, AB.

About the Role:

  • This is a full-time position providing technical support to our existing automation team and customers in Alberta.
  • The successful candidate will be responsible for taking action on technical service bulletins, maintaining inventory, test equipment, tools, and technical data.
  • A key aspect of this role is completing service documentation as required by the position function or as requested.

Key Responsibilities:

  • Action technical service bulletins on assigned instruments, as per company guidelines and within required timelines.
  • Properly maintain car stock inventory, test equipment, tools, and technical data.
  • Complete service documentation, as required, by the position function or as requested.
  • Display maturity and judgment in time management and expense control.
  • Report quality control and other technical problems, in detail, to the appropriate support center and manager.
  • Must be flexible and meet travel needs based on business needs.
  • Required to complete all administrative documentation required by the position in a timely manner.
  • Required to be available 24/7 via phone and rotate in schedule of on-call status.
  • Actively supports team and continuously looks to improve the team processes to create a more efficient work environment.
  • Back-up other Service Representatives during heavy workload and when required.
  • Attend training on assigned instruments as requested.

Requirements:

  • Bachelor's Degree or College Diploma completed.
  • Minimum of 3 years corporate experience in a Field Service capacity.
  • Understands and applies a disciplined troubleshooting methodology when interfacing with customers on advanced technical issues.
  • Must be Fluent in English (read, write and speak).
  • Demonstrates excellent interpersonal skills, solid organizational / prioritization skills and a passion for providing excellent service.

Estimated Salary:** $85,000 - $110,000 per year, depending on experience.

Benefits:

  • Comprehensive health and dental benefits.
  • Pension plan.
  • Generous paid time off.

KNG Technical Inc. is an equal opportunities employer committed to diversity and inclusion.

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