Technical Support Representative
6 months ago
The **Technical Support Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Technical Support Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to customer-facing support, the **Technical Support Representative** is a critical source of feedback on how Titan can improve our products and services to better serve the entire mobile liquid transportation market.
**Duties and Responsibilities**:
- Manage and maintain the service pipeline from call to resolution, using the Hubspot CRM to log, track, and resolve service tickets
- Escalate service tickets as needed
- Implement process improvements, as necessary, to provide the best overall customer experience
- Present service-related insights to the company at the monthly company meeting
- From time-to-time, perform installation, programming and repair of Titan products in the field
- Assist in building and maintaining product training content for internal and external stakeholders
- Some travel within Canada and the USA may be required
- Some on-call work on evenings and weekends may be required
**Experience and Skillsets**:
- Post-secondary education in electronics or instrumentation
- Experience using a CRM or ticketing software platform
- Experience using Hubspot considered an asset
- Experience assembling, repairing, or troubleshooting electronics considered an asset
- Minimum 5 years’ experience in a customer-facing role, such as technical support, customer support, or inside sales
- A strong, demonstrable track-record in customer satisfaction
- Experience in the trucking, liquid measurement, or Petrochemical industry
- Ability to manage multiple customer issues at once, prioritizing accordingly
- A self-starter, motivated and excited to build training programs
**What will make us REALLY love you**:
- Organized, goal-oriented, self-starter, with a team focused mentality
- Excellent written and oral communication skills with the ability to produce clear documentation for both colleagues and customers
- Great team player
- A friendly willingness to collaborate and play nice with others
**What you’ll love about us**
**Company Culture **- Titan’s culture is built on the foundation of our core values - _Collaboration_, _Innovation, Curiosity, _and _Accountability. _And we also know how to have fun, with weekly clashes, winter and summer Olympics, and employee recognition events.
**Work/Life Balance **- 3 weeks holidays to start, flex days, and work that stays at work
**Career Growth Opportunities** - This is an exciting time to be a part of the Titan team. We are growing in the mobile liquids measurement industry, building on a foundation of proven success.
**Great Benefits **- Titan offers attractive medical benefits for employees and their families, paid time off, flex days, and annual performance reviews.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
-
Senior Technical Support Specialist
4 weeks ago
Edmonton, Alberta, Canada KNG Technical Inc. Full time**KNG Technical Inc. - Edmonton, AB Job Opportunity**Job Title: Senior Technical Support SpecialistWe are seeking an experienced Senior Technical Support Specialist to join our team at KNG Technical Inc. in Edmonton, AB.About the Role:This is a full-time position providing technical support to our existing automation team and customers in Alberta.The...
-
Technical Support Specialist
2 weeks ago
Edmonton, Alberta, Canada KNG Technical Inc. Full timeJob DescriptionThe Field Service Representative role at KNG Technical Inc. offers an exciting opportunity to provide on-site support to customers in Alberta, working closely with the existing automation team.Key Responsibilities:Action technical service bulletins on assigned instruments within required timelines.Properly maintain car stock inventory, test...
-
Field Technical Support Representative
7 months ago
Edmonton, Canada Hewlett Packard Full time**HP Customer Support and Services Onsite Delivery** HP's Customer Support & Services On-site Delivery organization works with our customers to effectively manage their IT needs across their businesses, across the world. Our Field Tech Support Reps, the backbone of our Printer & Personal Systems Services business, are assigned to, and engage in, projects at...
-
Technical Customer Support Representative
7 months ago
Edmonton, Canada PSCL - Process Solutions Canada Ltd Full timeApplicants **mus**t live in Edmonton-area. In-office position. **Company Overview**: PSCL is a leading provider of innovative solutions to the industrial sector. Our team is dedicated to delivering exceptional technical support and building strong customer relationships. We are successful because we listen to our customers, take pride in what we do, and...
-
Technical Support Representative
7 months ago
Edmonton, Canada GPS Insight Full time**Who We Are** **Certified Tracking Solutions** is a company in Technology Solutions in Edmonton, AB. We are a leader in the GPS tracking and fleet management industry. Through our cloud-based online services and custom hardware, we provide solutions for customers in various industries all over the world. Our success can be attributed to our dedicated...
-
Technical Support Specialist
4 weeks ago
Edmonton, Alberta, Canada GAM Technical Services Full timeCompany OverviewGAM Technical Services is a company that values continuous learning and encourages its employees to stretch their technical skills in a fun and casual environment. We are committed to providing unmatched customer service, comprehensive IT support and services, and innovative IT solutions for clients across Alberta and Canada.We take pride in...
-
Technical Sales Representative
3 months ago
Edmonton, Canada ElectriXwest Agencies Ltd Full timeAre you a technically inclined sales professional seeking an exciting opportunity in the electrical industry? Look no further! ElectriXwest Agencies, a leading manufacturer agent based in Calgary, Alberta, is currently seeking a dynamic and driven Technical Sales Representative to join our team and contribute to our continued growth and success. About...
-
Technical Sales Representative
6 months ago
Edmonton, Canada Flexxaire Inc. Full time**The Company** Flexxaire Inc. is an Alberta-owned and operated manufacturing company with a global customer base. Located in Edmonton, AB, Flexxaire conducts business in more than 40 countries and is looking to continue expanding its customer outreach. Our unique technology helps OEMs and machine owners improve the efficiency of their heavy equipment,...
-
Technical Sales Representative
6 months ago
Edmonton, Canada Pro Cut Industrial Supply Ltd. Full time**Technical Sales Representative** Founded in 2001, Pro Cut is a locally owned and operated supplier of industrial supplies specializing in cutting tools and industrial related solutions. We take great pride in our high service standards and our knowledgeable staff who are able to offer practical and effective solutions to the industries we serve. The...
-
Junior/intermediate Technical Support Specialist
7 months ago
Edmonton, Canada GAM Technical Services Full timeSalary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...
-
Technical Support Representative
7 months ago
Edmonton, Canada IQ Interactive Inc. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...
-
Technical Sales Representative
6 months ago
Edmonton, Canada Crevier Full time**REPORTING RELATIONSHIP**: The Technical Sales Representative reports directly to the Business Development Manager. **JOB SUMMARY**: The Technical Sales Representative is responsible for the development of new customer base within the Sales Region, selling to all business sectors to meet monthly, quarterly & yearly sales targets. Secure New Customer base...
-
Junior/intermediate Technical Support Specialist
3 weeks ago
Edmonton, Canada GAM Technical Services Full time_Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...
-
Junior/intermediate Technical Support Specialist
4 months ago
Edmonton, Canada GAM Technical Services Full timeWho Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...
-
Technical Support Specialist
2 weeks ago
Edmonton, Alberta, Canada GAM Technical Services Full timeAbout UsGAM Tech is a company that values a fun and casual environment, encouraging continuous learning and technical skill development. Our team of hard-working professionals fosters an inspiring, energetic, and healthy work atmosphere where employees are respected, empowered, and rewarded for their efforts.We provide unmatched customer service,...
-
Technical Representative, Processed Foods
6 months ago
Edmonton, Canada Sani Marc Inc Full time**Technical Representative, Processed foods**: Emploi - Permanent Full-time - **Counselor / Advisor - technical** Branch office: Edmonton -Edmonton Alberta T5S 2X4 **As soon as possible**Schedule: Variable **Description: **The role of a technical representative is to support sales and development within the territory by assisting the account manager...
-
Technical Sales Representative
7 months ago
Edmonton, Canada BDI CANADA INC Full timeBDI is a global company distributing bearings, mechanical power transmission, electrical power transmission, motion control, linear motion, pneumatic and hydraulic fluid power, industrial, safety and material handling to many manufacturing industries. Our Edmonton office has a requirement for a highly motivated and enthusiastic individual for a Technical...
-
Technical Representative
3 months ago
Edmonton, Canada Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Technical Support
2 months ago
Edmonton, Canada Burckhardt Compression (Canada) Ltd. Full timeBurckhardt Compression was founded in 1844 as a mechanical workshop and, in 2024, will be celebrating its 180th anniversary. Today, Burckhardt Compression is a worldwide market leader for reciprocating compressor systems and the only manufacturer and service provider that covers a full range of reciprocating compressor technologies and services. Within...
-
Technical Support Representative
3 months ago
Edmonton, Canada Future East Studios Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...