Front Desk Agent

6 months ago


Abbotsford, Canada Clarion Hotel & Conference Centre Full time

Clarion Hotel & Conference Centre is looking for positive and energetic individuals to join the Front Desk team in the role of Casual Front Desk Agent. This individual is responsible for registering guests at the hotel and acting as an ambassador to the Clarion Hotel & Conference Centre.

Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering exemplary customer service to the guests throughout all stages of their stay. The ability to work a variety of shifts including **days, evenings and Nights; Sunday through Saturday.**
- P.S. Morning shifts start at 7 am - you will need your own transportation._

**Key Responsibilities**:

- Provide courteous, professional and attentive service at all times
- Process guest arrivals and departures, including all necessary payments
- Upsell guest rooms, packages and promote other services of the hotel
- Be well informed of all hotel rates & packages, hotel amenities and facilities, local area and attractions
- Offer referral for services and handle requests for information
- Follow up on special requests, concerns & inquiries
- Handle and store luggage
- Answering the switchboard, directing calls, responding to inquiries, and taking reservations
- Maintain the cleanliness and neatness of the front desk and lobby
- Responsible for managing a cash float and performing cashier duties
- Balancing credit cards, cash, debit transactions, cheques
- Participate in safety and emergency procedures
- Hotel errands such as mail/package pick up and drop off, dry cleaning pick up and drop off, and bank errands.
- Work closely with the housekeeping department to coordinate room status updates, special deliveries, and maintenance requests
- Other daily tasks as assigned by the Front Office Manager

**Requirements**:

- Previous experience in customer service and ability to handle high volumes of challenging guest-related interactions with professionalism
- Excellent interpersonal skills with excellent communication and observational skills
- Ability to work effectively under pressure, be well organized, and detail-oriented
- Cash handling experience
- Maintain the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates
- Maintain professional business confidentiality as required
- Involves long periods of standing; prolonged computer use throughout the shift
- Will require lifting of luggage for storage

Thank you for your interest in the Clarion Hotel & Conference Centre

**Job Types**: Part-time, Permanent

**Salary**: $17.75-$18.25 per hour

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Abbotsford, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you able to work some Night shifts? (11pm - 7am)
- Are you available to work Day shifts (7am -3pm), Evening shifts (3pm -11pm) ?
- Are you able to work: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday and Saturday?

**Experience**:

- Customer service: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)

Work Location: In person


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