Front Desk Supervisor

6 months ago


Abbotsford, Canada Clarion Hotel & Conference Centre Full time

Clarion & Conference Centre is located in Abbotsford, BC, the heart of the scenic valley. With 115 guest rooms, and our sophisticated Grande Pinnacle Ballroom and the Conference Centre's state-of-the-art kitchen, we are proud of the events we have been able to host. With nine separate banquet rooms and our 6,200 square foot Grand Pinnacle Ballroom, our Conference Centre is the finest in the Fraser Valley. Our full-service restaurant features fresh, local fare. We are known for our friendly and hospitable team.

Clarion Hotel & Conference Centre is looking for a Front Desk Supervisor. The Front Desk Supervisor is responsible for the overall performance of the Hotel Front Desk for CHA and performing administration duties.

**JOB DESCRIPTION**:

- Encourages and builds mutual trust, respect, and cooperation among team members
- Supervises and manages employees. Managing all day-to-day operations.
- Working knowledge of Excel, able to create and maintain spreadsheets.
- Monitor Direct Bill accounts, ensure billing is sent out monthly.
- Scheduling
- Ordering supplies
- Managing the calendar of special events
- Monitoring and ensuring special requests are met whenever possible.
- Monitor group cutoffs.
- Overseeing a loyalty program
- Checking guests in and out
- Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00AM-3:00PM), afternoon (3:00PM-11:00PM), and overnight if required (11:00PM-7:00AM).
- Ensuring Exceptional Customer Service.

**REQUIREMENTS**:

- Attention to details
- Leadership experience
- Minimum 2 years of FD Hospitality experience.
- Open to learning
- Full Available schedule to be able to cover sick calls.
- Posible Schedule:
S : 3PM-11PM
M : 3PM-11PM
T : OFF
W : OFF
TH: 7AM-3PM
F: 1PM - 9PM
S: 10AM - 6:30PM

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift
- On call

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Excel: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Supervising: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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