Commercial Lines Account Manager

4 months ago

Lower Sackville, Canada HUB International Full time

Live your PASSION at HUB International

Through our network of more than 535 offices in North America, HUB International offers you a competitive, challenging and user-friendly work environment that strategically positions our employees for their longevity and success.

WHY CHOOSE HUB?

At HUB, we believe it is important to invest in the future of our employees and to provide ongoing opportunities for growth and development. Our entrepreneurial culture creates an environment that allows our people to make the best decisions for our customers and our organization, focusing on expanding industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits that reflect your current needs, while evolving over time. Join us as we take the first step towards creating a future that combines a diverse and challenging work environment, financial security and job satisfaction.

**WE ARE YOUR IDEAL SOLUTION IF YOU**:
Seek a scalable work environment in a growing organization

want to help others protect their future

have an entrepreneurial spirit and are challenged by the opportunity to grow the business

are focused on learning and development to enhance your knowledge and industry expertise

are an independent person willing to invest time and energy in order to learn the technical aspects of our company

believe in integrity and success in developing relationships with others

Commercial Lines Account Manager

**Job Description**:
HUB continues to grow and seeking a dynamic Account Manager working out of our HUB Lower Sackville office, who can service and manage an existing book of business working with a commercial producer.

**Main duties include, but are not limited to, the following**:
Managing all aspects of an existing book of business.

Building client relationships through effective client management.

Providing support to an assigned Commercial Producer.

Ensuring new business and retention targets are met, including by means of re-marketing.

Manage the client’s renewal process.

Complete outbound calls as required for renewal review and special projects.

Upsell and cross-sell with existing clients.

Respond to inbound telephone inquiries.

Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.

Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.

Job requirements

Technical skills

College Diploma or University Degree and/or equivalent work experience

Minimum 2 - 3 years’ experience in insurance Account Management

General Insurance License required

**Proficient in Microsoft Office**: Word, Excel and Outlook

Experience with commercial insurance desired

Personal skills

Team player able to work within Production and Service teams.

Ability to work independently and in a team.

Effective organizational skills and time management.

Exceptional interpersonal, verbal and written skills

Complementary skills

Experience with EPIC broker management system an asset

\#Québec

Department Account Management & Service

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: College diploma (3-year degree)

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