Change Management Lead

3 weeks ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

The **Retirement Operations Change Management and Learning Centre of Excellence **is seeking a **Change Management Lead **to work in collaboration with Project Management, Canadian Retirement, and Operations to lead end-user adoption across transformational initiatives. This role will support enterprise change initiatives, responsible for strategically designing, developing, and implementing tailored change management strategies and plans to drive change commitment from awareness through to adoption.

**Responsibilities**
- Develop comprehensive change management strategies and plans in collaboration with Operations, Retirement, Sales/Distribution, Communications, and Training.
- Conduct stakeholder assessments to determine the degree of stakeholder commitment, relative to the needs of the program, to inform how best to drive leadership and stakeholder commitment.
- Conduct change impact assessments to validate impacts and degree of change for all impacted groups, informing the change management approach, while providing guidance to program and business leadership regarding the stakeholder impact of any planned change.
- Collaborate with Communications and Projects Leads to ensure project progress and risks are communicated to all levels of management throughout the extent of the project.
- Lead business readiness, while ensuring post-launch support mechanisms are in place, with lessons learned used to drive continuous improvement.
- Collaborate with training leads to ensure impacted teams are trained in the lead up to go-live.
- Identify potential people-risks and anticipated points of resistance. Leverage insights to develop mitigation strategies and plan to proactively address the stakeholder resistance.
- Collaborate effectively with global stakeholders, project team members, vendors, shared services, and others to deliver quality solutions within project deadlines; remotely manage relationships.
- Collaborate with business and project leaders to socialize and influence project outcomes, with a focus on ensuring that changes and impacts are well understood by all impacted teams, and stakeholders are consistently prepared to successfully adopt to transformational change.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Understand the project management lifecycle, in both waterfall and agile project methodologies.
- Experience leading transformation and change management activities for projects and initiatives across multiple stakeholder groups, leveraging Kotter, Prosci ADKAR, or internal proprietary change management frameworks.
- Proven track-record of introducing change management as a discipline across senior leadership, people managers and stakeholders.
- Proven track-record of working in a project environment, working with Gantt charts and workback schedules, feeding into RACI discussions and project status updates.
- Ability to quantitively define and measure change readiness across unique stakeholder groups to track organizational awareness, understanding and adoption over time.
- Strong collaboration and relationship management skills; ability to work effectively with others to set goals, resolve problems, and make decisions that improve organizational effectiveness.
- Demonstrated sense of urgency and dedication to project timelines. Skills include time management and organization skills; ability to prioritize multiple initiatives and re-adjust priorities, develop a work schedule, monitor progress towards goals, and track details/data /information/activities effectively.
- Exceptional listening skills and ability to synthesize information and develop appropriate actions.
- Strong influencing and negotiation skills.
- Financial Services experience is an asset
- A Bachelor’s degree or equivalent experience is required
- Prosci ADKAR certification and / or Certified Change Management Professional (CCPM) designation are an asset

**What can we offer you?**
- A competitive salary and benefits

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