Office Manager/dispatcher

2 months ago


Owen Sound, Canada Martin School Transit Full time

Position Overview:
As the office manager/ dispatcher, you will play a key role in the day-to-day operations of our school bus transportation services. Your responsibilities will include scheduling and coordinating school bus routes, handling charter bookings, managing driver assignments, overseeing invoicing and payroll preparation, and communicating route changes to schools, parents, and drivers. You will ensure smooth and effective communication across all parties involved, helping to maintain a seamless transportation experience for all.

Key Responsibilities:
Schedule & Dispatch Drivers: Coordinate and assign drivers to daily school routes, charter bookings, and other transportation needs in a timely manner.

Charter Booking Coordination: Manage charter reservations, communicate with clients to confirm details, and ensure that all logistics are arranged.

Driver Payroll Preparation: Assist in tracking driver hours, overtime, and other payroll-related information to prepare accurate payroll reports.

Invoicing & Billing: Generate invoices for charter services, ensuring accuracy and timely submission to clients.

Communicate Route Changes: Notify schools, parents, and drivers of any changes to bus routes or schedules, ensuring that all parties are informed promptly and clearly.

Customer Service & Complaint Resolution: Address any customer complaints or concerns regarding transportation services and work to resolve issues effectively and professionally.

Record Keeping & Documentation: Maintain accurate records for driver schedules, charter bookings, and other essential operations.

Communication: Serve as the central point of contact for drivers, clients, and internal teams to ensure seamless operations and timely responses to requests.

Ad Hoc Administrative Support: Perform other administrative tasks as needed to support the smooth functioning of the company.

Qualifications:
Previous experience in dispatching, customer service, or transportation logistics is preferred.

Strong organizational and time-management skills.

Excellent communication skills, both verbal and written.

Ability to manage multiple tasks and remain calm under pressure.

Proficiency with Microsoft Office Suite (Excel, Word, Outlook); familiarity with dispatching software is a plus.

Attention to detail and accuracy in all aspects of the role.

Ability to work independently and as part of a team.

A positive attitude and strong problem-solving skills.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2024-12-09


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