Route Coordinator
3 days ago
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day. Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II.
We are committed to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love.
About the RoleWe are seeking an experienced Dispatcher to join our team. This role is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on frontline duties.
This is a high-pressure position that requires excellent communication and customer service skills. As a dispatcher, you will be handling heavy phone and radio traffic, taking scheduling and driver complaints, and reporting to Operations Supervisors/Contract Managers.
The ideal candidate will have 3-5 years of experience in terminal operations, dispatch, or driver experience, with a basic knowledge of radio dispatch equipment. You will also need to obtain a B Licence and hold a high school diploma or equivalent.
Responsibilities- Oversee all routes and scheduling of buses
- Counsel and coach drivers and monitors
- Handle heavy phone and radio traffic
- Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serve as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provide solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Complete assignment of special projects
- Assist with supervision of day-to-day operations
We offer tremendous career advancement opportunities due to a strong presence across North America. The estimated annual salary for this role is around $65,000, depending on location and experience.
You will work in a positive and rewarding work environment, where you can grow your skills and develop your career. We strive to attract and retain a diverse workforce and are committed to providing a drug-free workplace.
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