Customer Retention Coordinator

3 months ago

Toronto, Canada HSC Holdings Inc Full time

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network

Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area.

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our **Volvo Cars Toronto**, luxury dealership is looking for a Customer Retention Coordinator to join our amazing team

**Benefits**

**We offer competitive salaries and generous benefits**
- Excellent Group Benefits package
- Group RRSP Contribution program
- Work/life balance
- Training and support programs
- Boot and tool allowance
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited careers opportunities within our automotive group

**Job Purpose**

The Customer Retention Coordinator works closely with the Sales Consultants to assist them with lease or finance renewals.

**Responsibilities**
- 6 months to maturity (Lease Customers) phone call to offer pre-inspection at the dealership.
- Reach out to all Customers at 6 month intervals throughout ownership. Keeping the relationship with our dealership active.
- Contact service clients for the purpose of renewals and/or vehicle buy in.
- Reporting to Sales Managers with feedback from the phone calls. Arrange for Consultant to meet with the customer. Work with them
- Continue reaching out to customers until s/he gets a hold of them - the goal is to get a response from every single renewal.
- Update notes in 180 and Extranet.
- Keep detailed tracking notes for each contact.
- Set up reminders in 180 for Sales Consultant’s if customer chooses to get contacted closer to the Lease-end date.
- Generate payouts for the purpose of working deals.
- Guide customers through Lease End Process if they have questions regarding it. S/he is to work with customers decide to return their Leased vehicle to the Dealership.
- Follow company policies, guidelines, and work instructions.
- Accuracy of all paperwork produced.
- Other duties as assigned.

***Requirements**
- Valid Ontario G Driver’s Licence.
- Attention to detail.
- Strong organizational skills.
- Collate and record information accurately.
- Maintain accurate records.
- Logical and systematic.
- Ability to maintain filing systems and database.
- Work to deadlines and targets.
- Ability to work efficiently in a high-pressure environment.
- Strong knowledge of 180, ADP/CDK or Reynolds software, MS Office, including Excel, Word, PPT and Outlook, OEM websites.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
- Professional appearance & friendly disposition

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

***APPLY FOR A REWARDING CAREER TODAY**

**We thank all applicants for their response; however only those considered for an interview will be contacted.

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