Customer Retention Coodinator

4 days ago

Toronto, Canada AWIN - Audi Downtown Full time

Our Audi Downtown dealership is looking for a Customer Retention Coordinator to join their amazing team
- **Job Purpose**

The Customer Retention Coordinator works closely with the Sales Consultants to assist them with lease or finance renewals.

**Responsibilities**
- 6 month to maturity (Lease Customers) phone call to offer pre-inspection at the dealership
- Reach out to all Customers at 6 month intervals throughout ownership. Keeping the relationship with our dealership active.
- Contact service clients for the purpose of renewals and/or vehicle buy in.
- Reporting to Sales Managers with feedback from the phone calls. Arrange for Consultant to meet with the customer.
- Update notes in 180 and Extranet.
- Keep detailed tracking notes for each contact.
- Set up reminders in 180 for Sales Consultants if customer chooses to get contacted closer to the Lease-end date.
- Generate payouts for the purpose of working deals.
- Guide customers through Lease End Process if they have questions regarding it.
- Follow company policies, guidelines, and work instructions.
- Other duties as assigned.

**Qualifications**
- Valid Ontario G Driver’s License.
- Attention to detail.
- Strong organizational skills.
- Collate and record information accurately.
- Maintain accurate records.
- Logical and systematic.
- Ability to maintain filing systems and database.
- Work to deadlines and targets.
- Ability to work efficiently in a high-pressure environment.
- Strong knowledge of 180, ADP/CDK or Reynolds software, MS Office, including Excel, Word, PPT and Outlook, OEM websites.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
- Professional appearance & friendly disposition

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Benefits**
- Flexible Hours.
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.

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